Kimberly Lewis
Imperial Beach
Summary
Dedicated and skilled customer service management representative seeking challenging position to utilize my professional skills in various customer service industries.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Rustic Root
San Diego
10.2020 - 03.2021
- Responsible retention of clientele satisfaction.
- Implementation and maintenance of restaurant policies and procedures.
- Ensure availability of inventory.
- Develop and conduct training.
- Design and implementation of training procedures on new POS systems.
- Ensure completion of daily functions.
- Assist staff responsible for specific task assignments, programs.
- Monthly and daily advertisements of any and all in house products were properly presented.
- Handled all hourly and end of day purchases in cash and credit in order to maintain day end sales balances.
Manager/Customer Service SpecialistManager/Server
Volcano Rabbit
02.2018 - 06.2020
- Responsible retention of clientele satisfaction.
- Implementation and maintenance of restaurant policies and procedures.
- Ensure availability of inventory.
- Develop and conduct training.
- Design and implementation of training procedures on new POS systems.
- Ensure completion of daily functions.
- Assist staff responsible for specific task assignments, programs.
- Monthly and daily advertisements of any and all in house products were properly presented.
- Handled all hourly and end of day purchases in cash and credit in order to maintain day end sales balances.
- Recruiting, training and supervising staff.
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.
Front Desk Coordinator/ Medical Spa Concierge
Re:Vive Salon and Spa
07.2016 - 03.2018
- Handling scheduling for spa treatments and Nurse Practitioners.
- Staff scheduling for front desk coordinators.
- Greeting and checking in clients, ensuring their experience is of utmost quality and consistency each time they walk into our establishment.
- Communicating and assisting Nurse Practitioners/Registered Nurses when clients arrive for particular treatment.
- Educate clients about pre and post care instructions.
- Regulate inventory in comparison to what products and services Providers chart in client files.
- Last point of contact with clients after treatment. Making sure their experience was professional, timely and accurately priced.
Customer Service Specialist/Server
Bully’s East Prime Bistro
12.2015 - 05.2016
- Responsible retention of clientele satisfaction.
- Implementation and maintenance of restaurant policies and procedures.
- Ensure availability of inventory.
- Develop and conduct training.
- Design and implementation of training procedures on new POS systems.
- Ensure completion of daily functions.
- Assist staff responsible for specific task assignments, programs.
- Monthly and daily advertisements of any and all in house products were properly presented.
- Handled all hourly and end of day purchases in cash and credit in order to maintain day end sales balances.
Customer Service Specialist/Server
Old Town Mexican Café & Cantina
02.2013 - 02.2016
- Responsible retention of clientele satisfaction.
- Implementation and maintenance of restaurant policies and procedures.
- Training of new staff and determining hiring status.
- Ensure availability of inventory.
- Develop and conduct training.
- Implementation of training procedures on new POS systems.
- Assist staff responsible for specific tasks, assignments, programs.
- Ensure monthly and daily advertisements of any and all in house products were properly presented.
- Handled all hourly and end of day purchases in cash and credit in order to maintain day end sales balances.
Customer Service Specialist/Server
TGI Friday’s Gaslamp
01.2013 - 09.2013
- Responsible retention of clientele satisfaction.
- Implementation and maintenance of restaurant policies and procedures.
- Training of new staff and determining hiring status.
- Ensure availability of inventory.
- Develop and conduct training.
- Implementation of training procedures on new POS systems.
- Ensure completion of daily functions.
- Assist staff responsible for specific tasks, assignments, programs.
- Ensure monthly and daily advertisements of any and all in house products were properly presented.
- Handled all hourly and end of day purchases in cash and credit in order to maintain day end sales balances.
- Maintain materials and appropriate preparation of inventory for shift changes.
Independent Contractor
Costco La Mesa Native Floral
01.2012 - 01.2013
- Merchandise ordering.
- Maintaining special ordering system for special events.
- Maintain accounting.
- Weekly auditing of inventory and balances.
- Responsible for employee hiring and training.
- Prepare and maintain accurate payroll for all employees.
- Maintain excellent organization and upkeep of product placement for maximum sales goals.
Education
Associate of Arts - Nursing
Grossmont College
06-2027
High School Graduate -
Southwestern College
San Diego City College
Skills
- Intermediate in Word
- Intermediate in Excel
- Intermediate in Power Point
- POS Systems
- General business skills
- Excellent sales skills
- Accountability
- Strong organization
- Excellent communication skills
- Ability to adapt
- Ability to excel in fast paced environments
References
Robert Vetere (602)677-6186
Marissa Patino (619)987-4668
Anthony Palkovic (619)917-0937
Phone
Mobile phone: 619-885-0692
Professional Memberships Activities
- South Bay Educational Foundation Playground Improvement Committee
- U.S. Open Sandcastle Committee, Inc.
- Imperial Beach Little League Volunteer
- San Diego High School Cheer Leading Assistant Coach
Gap in employment history:
Welcomed a baby in June 2021 and another February 2024, I made a personal/business decision to extend family leave and become the primary caregiver to my children all while growing our Bail Bonds company during that time until current. I am content where our business and family needs stand and am ready to be active in the workforce community.
Timeline
Server
Rustic Root
10.2020 - 03.2021
Manager/Customer Service SpecialistManager/Server
Volcano Rabbit
02.2018 - 06.2020
Front Desk Coordinator/ Medical Spa Concierge
Re:Vive Salon and Spa
07.2016 - 03.2018
Customer Service Specialist/Server
Bully’s East Prime Bistro
12.2015 - 05.2016
Customer Service Specialist/Server
Old Town Mexican Café & Cantina
02.2013 - 02.2016
Customer Service Specialist/Server
TGI Friday’s Gaslamp
01.2013 - 09.2013
Independent Contractor
Costco La Mesa Native Floral
01.2012 - 01.2013
Associate of Arts - Nursing
Grossmont College
High School Graduate -
Southwestern College
San Diego City College