Kimberly Lavergne
Oakley
Summary
Dynamic and customer-focused professional with extensive experience at Lucky Supermarket, excelling in cash handling and relationship building. Proven track record of enhancing customer satisfaction through effective communication and efficient transaction processing. Adept at multitasking and maintaining organized workspaces, contributing to a positive shopping experience and operational efficiency.
Developed strong organizational and administrative skills in fast-paced office environment, maintaining accurate records and ensuring smooth operations. Transitioning into new field with focus on leveraging communication and multitasking abilities. Driven to contribute to team efficiency and overall success in dynamic setting.
Offering strong organizational skills and keen ability to maintain accurate records. Brings solid understanding of office software and data entry. Ready to use and develop administrative and communication skills in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
E-commerce Clerk
Lucky Supermarket
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted with inventory management by restocking supplies and verifying stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve service speed.
- Learned menu offerings to effectively communicate options and promote upselling opportunities.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Supported training of new staff on cash handling procedures and operational standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Multipurpose Clerk
Lucky Supermarket
Oakley, CA
10.2025 - Current
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient checkout operations.
- Maintained organized inventory displays, ensuring optimal product availability for shoppers.
- Collaborated with team members to restock shelves and manage product placement effectively.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Conducted regular inventory checks to ensure stock accuracy and minimize discrepancies.
- Trained new staff on operational procedures and customer service standards to improve efficiency.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Implemented best practices for cleanliness and safety standards throughout the store environment.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Enhanced customer service with timely and accurate information when handling inquiries.
Barista
Starbucks
Oakley, CA
07.2024 - 02.2025
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and brewing equipment with precision and attention to detail.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in inventory management, including stocking supplies and monitoring product freshness.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Implemented process improvements that streamlined operations, resulting in faster service delivery.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Cashier
Taco Bell Restaurant
Oakley, CA
02.2023 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted with inventory management by restocking supplies and verifying stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve service speed.
- Learned menu offerings to effectively communicate options and promote upselling opportunities.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Supported training of new staff on cash handling procedures and operational standards.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma - General Studies
California Virtual Academy @ San Joaquin
San Joaquin, CA01.2022
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Administrative tasks
- Prioritization
- Relationship building
- Document management
- Research
- Quality control
- Basic accounting
- Quality management
- Proofreading
- Mail processing
- Correspondence writing
- Bookkeeping
Certification
Food handlers
Languages
English
Native or Bilingual
Korean
Limited Working
Japanese
Elementary
Timeline
E-commerce Clerk
Lucky Supermarket
10.2025 - Current
Multipurpose Clerk
Lucky Supermarket
10.2025 - Current
Barista
Starbucks
07.2024 - 02.2025
Cashier
Taco Bell Restaurant
02.2023 - 06.2023
High School Diploma - General Studies
California Virtual Academy @ San Joaquin