Kimberly Laguna
Vancouver, BC, Relocating To Miami
Summary
Proficient Store Manager with over 16 years experience dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
17
17
years of professional experience
Work History
Store Manager of Operations
Della Optique Optomety and Eyewear
03.2013 - Current
- In charge of overall store operations, staff training and development, administration, customer relations and service, high-end sales with top luxury brands, resolving conflict in the workplace
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Personal Assistant to the Owner
Dr. Della Chow
03.2013 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Organized and attended meetings and compiled related documents and reports.
Store Manager & Owner
Halo Boutique Clothing Store
02.2008 - 03.2013
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Fostered a positive work environment by addressing employee concerns promptly and fairly, leading to high retention rates among staff members.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Continuing Education For Optical Store Managers -
Florence School of Education
Florence Italy04.2019
MIDO Milano Eyewear course -
Italy-Milan
02.2018
Las Vegas Vision Expo West -
Las Vegas NV
09.2015
New York Vision Expo East -
New York, NY
10.2014
Post Degree Diploma - Business Management
Vancouver Community College
Vancouver, BC04-2012
Esthetics Diploma -
Blanche MacDonald- Vancouver BC
10.2008
Skills
- Leadership
- Communication
- Sales Leadership
- Customer Service
- Attention to Detail
- Positive Attitude
- Business Administration
- Critical Thinking
- Adaptability
- Organization
- Sales Expertise
- Time Management
- Multitasking and Organization
- Commitment to quality and service
- Client satisfaction
- Computer Skills/Microsoft
- Point of sale systems
- Store operations
- Team Building and Leadership
References
Dr. Della Chow
Phone: 604-742-3937
Email: della_optique@hotmail.com
Timeline
Store Manager of Operations
Della Optique Optomety and Eyewear
03.2013 - Current
Personal Assistant to the Owner
Dr. Della Chow
03.2013 - Current
Store Manager & Owner
Halo Boutique Clothing Store
02.2008 - 03.2013
MIDO Milano Eyewear course -
Italy-Milan
Las Vegas Vision Expo West -
Las Vegas NV
New York Vision Expo East -
New York, NY
Continuing Education For Optical Store Managers -
Florence School of Education
Post Degree Diploma - Business Management
Vancouver Community College
Esthetics Diploma -
Blanche MacDonald- Vancouver BC
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