Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Kosik-Thompson

Caledon,ON

Summary

Detail-oriented and personable with a strong background in managing front desk operations and providing excellent customer service. Known for being organized, dependable, and a quick learner, with a passion for fostering a welcoming environment and improving office efficiency. Eager to grow within a dynamic company and acquire new skills to contribute effectively to team success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Receptionist

Supreme Galvanizing Ltd.
05.2022 - Current
  • Answer and direct phone calls, voice mails and e-mails
  • Handle customers and vendors files and assists with year-end files
  • Keep reception presentable and welcoming for our visitors
  • Diffuse customers’ issues are they arise via phone or at front reception
  • Enter orders in E2 accurately by checking product categories, creating different line items of customer requests,
    separating POs and updating new Customer’s list
  • Create product tags for the shipping department on incoming product
  • Organize price sheets, customer’s orders to be invoiced, process payments, stamp paid orders, communicate
    orders to release, verify cheques and send receipts to customers
  • File/process credit card payments slips, and mark them accordingly
  • Organize, order and track inventory office supplies
  • Coordinate Purolator, Canada Post mail, customers pick-ups, handle any transport/shipments discrepancy/issues
    like load rejections and missed bundles, communicate with customers on not received orders/shipments, and relay
    line-up wait times
  • Create and process the visitor/cheque log
  • Process credit applications
  • Follow-up outstanding order and payments, and notify to customers any related account changes such as: terms,
    COD, and orders on hold
  • Perform other duties as required by the Bookkeeper and/or Logistics Department

Sales Associate

Andrew Peller Ltd.
09.2020 - Current
  • Managed returns, exchanges and refunds in accordance with store policy
  • Assist customers with their purchases and provides them with product information when required
  • Assists with product orders, shipments and merchandising


Hair Stylist

Tease Hair Lounge
01.2020 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques
  • Processed payments, entering sales in register for prompt customer service.


Assistant Retail Store Manager

Trade Secrets
01.2015 - 01.2020
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures
  • Maintained visual merchandising standards to create an engaging shopping experience for customers
  • Completed routine store inventories
  • Trained and managed associates in customer service and sales techniques
  • Empowered team members by delegating tasks effectively while also offering guidance when needed
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans

Receptionist

Studio North Salon & Spa
03.2012 - 02.2015
  • Confirmed appointments, communicated with clients, and updated client records
  • Managed high call volume, ensuring smooth communication between clients and spa staff
  • Resolved client issues professionally, promoting a positive image of the spa brand

Education

Hairsylist Apprenticeship Program -

Marca College
Brampton
12.2013

Skills

  • Organization skills
  • Time Management
  • Customer Service
  • Data Entry

Certification

Smart Serve

Timeline

Receptionist

Supreme Galvanizing Ltd.
05.2022 - Current

Sales Associate

Andrew Peller Ltd.
09.2020 - Current

Hair Stylist

Tease Hair Lounge
01.2020 - Current

Assistant Retail Store Manager

Trade Secrets
01.2015 - 01.2020

Receptionist

Studio North Salon & Spa
03.2012 - 02.2015

Hairsylist Apprenticeship Program -

Marca College

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Kimberly Kosik-Thompson