Work Type
ConsultingContract WorkFull TimeLocation Preference
RemoteHybridLocation: Priceville, CanadaOntario, Canada
Open to relocation: Yes
Kimberly Kohnert
Priceville,Canada
Work Preference
Summary
Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, a collaborative, inclusive manner.
Overview
24
24
years of professional experience
Work History
Vice President Sales & Business Development
Platinum Jet Corporation
Clinton, Ontario
01.2016 - 07.2026
- Consulted for aviation service providers, devising and implementing corporate strategies for market identification, customer service management, business development, and sales growth
- Train sales and customer service departments on best practices for customer success to maximize client satisfaction and retention
- Developed and trained processes for Customer Service Manager and Sales Manager to manage staff and implement KPIs.
- Led and mentored teams in digital marketing and web analytics, developing marketing materials, overseeing website development, and managing social media initiatives
- Provide client conceptual design and technical project management support for corporate and VIP aircraft
- Collaborate with technicians and engineers to develop optimal functionality of interior systems and passenger amenities, technology, multimedia, entertainment, and onboard mobile office solutions
- Drafted quotes and contracts, negotiated and closed deals, tracked payments and deadlines, and assessed project and company performance
Executive Vice President
New United Goderich, Inc.
Huron Park, Ontario
01.2010 - 01.2016
- Led the company rebrand in 2011, entailing GAP Analysis, Customer Success Plan, Sales and Marketing Plan, and company-wide customer centric KPI program. Implemented the rebrand and succeeded in nearly doubling the company’s revenue within the first 24 months. This strategic approach was missioned 'our customer, our partner,' which changed the company mindset to be truly customer driven, implemented using a well-executed team-based customer expansion plan
- Led sales and customer service teams in targeted marketing efforts, utilizing data-driven market research to enhance customer engagement
- Managed and mentored customer service and sales departments, fostering a collaborative culture that empowered team members to achieve individual and collective goals
- Developed and implemented KPI structure for optimal customer service results and ensured accountability at all company levels
- Implemented and managed new company CRM system for lead, sales, and after-sales service management
- Optimized sales processes and structures while nurturing customer relationships to identify and secure new business opportunities
- Provided sales forecasting, collaborated with the board of directors for production process adaptation, and tracked profit margins and customer satisfaction ratings with each department
- Developed and implemented executive team business and growth plans, including new markets, operational targets, cost control, efficiency, safety, quality control, certifications, executive KPIs, standardization, investments, and lean management
- Formerly Goderich Aircraft, Inc.
Senior Customer Service Manager
Goderich Aircraft, Inc.
Huron Park, Ontario
01.2003 - 01.2010
- Consulted with customers to provide technical product details, deliver precise quotes, and communicate project updates, fostering strong client relationships.
- Drafted quotes and contracts, closing sales contracts with new and existing clients
- Managed all orders as the Project Manager and Quality Control, representing the customer and aligning with their vision and satisfaction goals.
- Tracked projected margins to maximize gross profit while ensuring alignment with customer satisfaction and relationship goals.
- Quoted new and existing business for completions, interior, paint, modifications, avionics, heavy checks, and line maintenance, enhancing revenue opportunities.
- Actively participated in all work scope aspects, including problem-solving, conflict resolution, and strategic planning
Skills
- Business development
- Sales strategy
- Lead generation
- Corporate strategy
- Growth strategies
- Strategic planning
- KPI implementation
- Market analysis
- Market research
- Metrics analysis
- Data analysis
- Sales leadership
- Proposal development
- Profit objectives
- Operations management
- Team leadership
- Effective communication
- Problem solving
- Critical thinking
- Staff development
- Competitor analysis
- Team collaboration
- Event networking
References
Available Upon Request
Timeline
Vice President Sales & Business Development
Platinum Jet Corporation
01.2016 - 07.2026
Executive Vice President
New United Goderich, Inc.
01.2010 - 01.2016
Senior Customer Service Manager
Goderich Aircraft, Inc.
01.2003 - 01.2010