Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Johnson

Apple Valley

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Assistant General Manager

McDonald's Restaurant
03.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed team schedule with eye for coverage needs and individual strengths.

Store Manager

Wienerschnitzel
10.2015 - 03.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Member Service Representive 3

Altura Credit Union
06.2010 - 06.2013
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Shift Leader

Jack In The Box
01.2007 - 04.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Shift Leader

Burger King
05.2001 - 09.2003
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Education

High School Diploma -

March Mountain High School
Moreno Valley, CA
04.2003

Skills

  • Multitasking and organization
  • Customer service
  • Problem-solving
  • Quality Assurance
  • Decision Making
  • Accurate cash handling
  • Documentation and reporting
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Cash management
  • POS systems
  • Goals and performance
  • Employee scheduling

Timeline

Assistant General Manager

McDonald's Restaurant
03.2024 - Current

Store Manager

Wienerschnitzel
10.2015 - 03.2024

Member Service Representive 3

Altura Credit Union
06.2010 - 06.2013

Shift Leader

Jack In The Box
01.2007 - 04.2010

Shift Leader

Burger King
05.2001 - 09.2003

High School Diploma -

March Mountain High School

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Kimberly Johnson