Kimberly Jimenez
Pico Rivera
Summary
Detail-oriented administrative and customer service professional with over 10 years of experience in customer support, order processing, shipping logistics, inventory management, and accounts receivable. Proven ability to manage multiple priorities in fast-paced environments while delivering exceptional customer service and maintaining accuracy. Bilingual in English and Spanish with strong communication, problem-solving, and organizational skills. Proficient in QuickBooks, AIMS360, MAS 90, SalesLogix, EDI systems, and Microsoft Office, with extensive experience supporting domestic and international operations.
Overview
1
1
Language
12
12
years of professional experience
Work History
Teacher
Child Care Careers Services Preschool
Los Angeles
08.2022 - 06.2026
- Developed engaging lesson plans to foster children's learning and creativity.
- Monitored student progress and adapted teaching methods.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Collaborated with parents to address children's needs and promote positive behavior.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Organized classroom materials and resources for easy access during lessons.
Administrator
Crestone LLC
Los Angeles
10.2016 - 05.2022
- Trained new administrative staff on office protocols and software systems, improving onboarding process.
- Coordinated daily office operations, enhancing workflow efficiency across departments.
- Coordinated inbound and outbound shipments, ensuring timely delivery and minimizing delays.
- Processed transactions accurately using point-of-sale systems.
- Trained new associates on product knowledge and store procedures.
- Collaborated with team members to achieve sales goals consistently.
Customer Support Specialist
Moldex Metric LLC
Culver City
01.2014 - 10.2016
- Resolved customer inquiries through phone, email, and chat support channels.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Investigated customer complaints regarding product quality or service rendered.
- Documented customer interactions in the company's CRM system for tracking purposes.
- Recorded all customer interactions into the database system accurately and completely.
Education
Bachelor of Arts - Child Development
California State University
CA12-2025
Skills
- Customer support
- Customer relationship management
- Data management
- Sales support
- Team building
- Communication skills
Languages
Spanish
Professional
Timeline
Teacher
Child Care Careers Services Preschool
08.2022 - 06.2026
Administrator
Crestone LLC
10.2016 - 05.2022
Customer Support Specialist
Moldex Metric LLC
01.2014 - 10.2016
Bachelor of Arts - Child Development
California State University