Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Kimberly Janvier

Kimberly Janvier

Hospality
Edmonton,AB

Summary

Let me tell you a little about myself so you can have an idea of what a person like me on your team would really mean! Above all the skills that a person in the hotel hospitality industry needs, in my opinion, is to be friendly and obliging! The way i work to insure that every guest has an amazing experience is by treating everyone who walks through the doors like family. I know that might sound strange but by greeting every individual with a warm smile and a friendly introduction to the establishment, makes all the difference in the world to that guest. By being accommodative and considerate their stay with us starts and stays on the best possible note! Although meeting new people and greeting guests is without a doubt my favorite part of working the front desk, I also know that's not the only part. Because of my many years of experience in hospitality environments, i am versatile and skilled in coordinating front desk operations to meet both guest and business needs. I conduct myself as a service-oriented professional who has acquired professional phone demeanor and strong communication abilities. Im Self-motivated and highly experienced in guest services. My pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving only enhance my outgoing personality when greeting and communicating with others to maintain positive atmosphere. In conclusion im a hardworking employee with customer service,multitasking and time management abilities. Im extremely devoted to giving every client a positive and memorable experience!

Overview

10
10
years of professional experience

Work History

Hotel Front Desk Agent

Ramada
04.2021 - 12.2023
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
  • Drafted guest invoices and posted charges to individual accounts.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Monitored reservations to track incoming parties and special events.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Educated guests regarding important property information and directions to different hotel areas.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Education

High School Diploma -

Minnedosa Collegiate
Minnedosa, MB
08.2000

Bachelor Of Hospitality Management -

Academy of Learning College
Edmonton, AB
12.2023

Skills

  • Greeting Guests and making them feel comfortable and relaxed
  • Online Bookings Management
  • Dining and Amenity Recommendations
  • Check In and Check Out Procedures
  • Lobby Maintenance
  • Payment Collection
  • Computer Skills
  • Guest Registration
  • Teamwork and Collaboration
  • Problem Solving
  • Payment Processing
  • Verbal and Written Communication
  • Inquiry Response
  • Customer Service
  • Issue de-escalation
  • Decision Making
  • Room Key Issuance
  • Problem-Solving
  • Phone and Email Etiquette

Timeline

Hotel Front Desk Agent

Ramada
04.2021 - 12.2023

High School Diploma -

Minnedosa Collegiate

Bachelor Of Hospitality Management -

Academy of Learning College
Kimberly JanvierHospality