Kimberly Ifeanyi Isibor
Toronto,Canada
Summary
Service-oriented individual offering skills in customer service. A focused and enthusiastic client support specialist with expertise working independently or as part of an effective team. Excel in communication, empathy, and problem-solving, ensuring outstanding client support and satisfaction.
Overview
4
4
years of professional experience
Work History
Client Support Specialist
Express Pharmacy
Lagos
11.2022 - 01.2024
- Facilitated smooth operations by collaborating with diverse HMOs in resolving client concerns.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed data entry tasks for client records management.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
- Provided feedback on areas where improvements were needed in order to enhance customer experience.
- Ensured smooth communication with a broad spectrum of clientele by handling daily interactions via calls and emails.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
Pharmacy Assistant
Ministry of Defense
Federal Capital Territory
07.2021 - 08.2022
- Performed administrative duties such as filing documents, faxing forms, answering phones.
- Responded to telephone inquiries and provided information about medication status, store hours, and pharmacy procedures.
- Provided assistance to customers seeking medication refills and processing requests.
- Conducted regular checks of drug storage areas to ensure proper temperature control was maintained.
- Provided detailed data entry and organization.
Implemented efficient methods for data input and organization.
Enhanced accuracy in data entry and improved organization efficiency.
Intern Trainee
Federal Medical Center
Federal Capital Territory
07.2019 - 06.2020
- Ensured adherence to medication procedures & worked alongside the clinical team to improve overall quality of care
- Engaged with customers to identify concerns and provide prompt solutions for superior customer satisfaction
- Maintained up-to-date records of all customer interactions in a database system.
- Contributed to research efforts for the development and enhancement of new services.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Developed presentations based on gathered information from research studies.
Education
Bachelor of Pharmacy -
University of Nigeria Nsukka
Enugu06-2018
Skills
- Interpersonal and written communication
- Problem resolution aptitude
- Calm and Professional Under Pressure
- Medical terminology knowledge
- Data entry
- Research skills
- Client Relationship Building
Languages
English
Full Professional
Timeline
Client Support Specialist
Express Pharmacy
11.2022 - 01.2024
Pharmacy Assistant
Ministry of Defense
07.2021 - 08.2022
Intern Trainee
Federal Medical Center
07.2019 - 06.2020
Bachelor of Pharmacy -
University of Nigeria Nsukka
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