Kimberly Horta
Davis,CA
Summary
Dynamic and detail-oriented professional with proven expertise in high-volume environments, notably with Zislis Group. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong organization and excellent communication. Demonstrated ability to master menu knowledge and manage tasks efficiently, contributing significantly to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Expo Runner
Zislis Group
12.2022 - 09.2024
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Communicated food orders to chefs to execute priorities and special requests.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
- Helped organize and manage successful events with attendance of over 40 people.
Host
Zislis Group
07.2022 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Animal Biology
University of California, Davis
Davis, CA06-2028
Skills
- Quick learner
- Strong organization
- Teamwork and collaboration
- Customer satisfaction
- Warm and friendly
- Reliable and responsible
- Attention to detail
- Excellent communication
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expo Runner
Zislis Group
12.2022 - 09.2024
Host
Zislis Group
07.2022 - 09.2024
Animal Biology
University of California, Davis
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