Kimberly Horne
Calgary,AB
Summary
Dynamic professional with a strong work ethic and meticulous attention to detail, experienced at Johnson Controls in managing customer accounts and resolving complex billing issues. Proficient in ACE Oracle and Verisae, I excel in time management and communication, ensuring timely execution of services and fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
SSC/Hospitality and Data Workcell
Johnson Controls
05.2025 - Current
- Act as the main point of contact for both US and Canadian customer accounts
- Man the Strategic Account Service Inbound call intake line for service related issues and questions
- Create General Service and one time inspection requests
- Follow up and ensure timely execution of Inspections, General Service and Deficiency SR's
- Resolve billing holds for inspections and General Service
- Manage customer trackers and attend recurring customer meetings
- Make sure that all contractual requirements have been met for Johnson Controls to bill their customers
- Research and troubleshoot customer disputes pertaining to billing, service work, scheduling and reporting
SSC/Canadian National Accounts
Johnson Controls
05.2023 - 05.2025
- Act as main point of contact for Canadian Strategic Account customers
- Man the Strategic Accounts Service Inbound call intake line for service related issues and questions
- Maintain portal management for inspection and General Service work orders in Verisae
- Create General Service and one time inspection requests
- Follow up and ensure timely execution of Inspections, General Service and Deficiency SR's
- Resolve billing holds for inspections and General Service
- Work with Strategic Account partners to help resolve outstanding issues or questions from the customer
- Manage customer trackers and attend recurring customer meetings
- Make sure that all contractual requirements have been met for Johnson Controls to bill their customers
- Distribute Open Call Report to the Canadian offices and track open inspections to make sure they are being scheduled in a timely manner
Service Coordinator/Dispatch (Lethbridge, Calgary)
Johnson Controls
04.2014 - 05.2023
- Dispatch a team of 4 technicians for Fire, Sprinkler and Suppression service calls, inspections and deficiency repairs through ACE Oracle and the JCI Dispatch platform Genesis
- Obtain Purchase Order information from customers to invoice for work completed and request PO's from subcontractors
- Send invoices to customers upon request
- Manage daily billing on fixed price, progress billed and service call invoicing
- Create SR's for dispatch of deficiency work, service calls and inspections
- Ensure all billable work is debriefed, paperwork is attached and job is ready for our centralized team to invoice
- Review current customer contracts with our client base and forward any ADDS, CHANGES or CANCELLATIONS to the appropriate AE for modification
- Manage PAST DUE inspections and service work sending it to our CCA for BAMA or E-11 cancellation if it is no longer needed
- Arrange for Work Permits when required for site specific work
- Uphold the core values of Johnson Controls while ensuring SAFETY is the number one priority
- Maintain positive relationships and open communication with both internal team members and external clients
- Manage emergency service requests by communicating schedules and expediting parts shipments and repairs
- Monitor email and phone communication to provide prompt responses and solutions
Education
No Degree - Journalism
SAIT
Calgary, ABSkills
- Meticulous, keen eye for detail
- Proficient in MS Office, Excel, Sales Force, ACE Oracle
- Extremely organized with strong written and verbal communication skills
- Skilled in Time Management
- Strong Work Ethic
- Adept at working productively and effectively unsupervised
- Quick to master new skills
- Flexible and pragmatic, willing to bridge the gaps and work to solve tough problems
- Portal work in Verisae
Languages
English
Native or Bilingual
Timeline
SSC/Hospitality and Data Workcell
Johnson Controls
05.2025 - Current
SSC/Canadian National Accounts
Johnson Controls
05.2023 - 05.2025
Service Coordinator/Dispatch (Lethbridge, Calgary)
Johnson Controls
04.2014 - 05.2023
No Degree - Journalism
SAIT
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