Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Hockin

Oshawa,ON

Summary

Reliable and experienced worker, with the ability to multi task in a fast-paced environment, seeking a position with an established company where I can utilize my skills and knowledge to contribute to the success of the organization.

Overview

28
28
years of professional experience

Work History

Route Manager

Molly Maid
07.2024 - Current
  • Enhanced client satisfaction by meticulously cleaning and maintaining residential and commercial properties.
  • Cultivated strong professional relationships with clients by communicating clearly about their needs and preferences regarding cleaning services.
  • Developed customized cleaning plans for clients with specific requirements or preferences.
  • Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
  • Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
  • Adhered to professional house cleaning checklist.

Warehouse/Store Front/Keyholder

The Grocery Outlet
01.2021 - 06.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Supervisor/MIT

Tim Hortons
05.2014 - 11.2020
  • Accomplished multiple tasks within established timeframes.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed and motivated employees to be productive and engaged in work.

Accounts Receivable Clerk

Toddglen Group Of Companies
01.2009 - 05.2014
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Data Entry Clerk

Flexmaster Canada
09.2006 - 01.2009
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.

Receptionist

Nucap Industries
04.1997 - 08.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

High School Diploma -

Exeter High School
01.1994

Skills

  • Time management abilities
  • Multitasking Abilities
  • Reliability
  • Coordination skills
  • Proper phone etiquette

Languages

Spanish
Limited Working

Timeline

Route Manager

Molly Maid
07.2024 - Current

Warehouse/Store Front/Keyholder

The Grocery Outlet
01.2021 - 06.2024

Supervisor/MIT

Tim Hortons
05.2014 - 11.2020

Accounts Receivable Clerk

Toddglen Group Of Companies
01.2009 - 05.2014

Data Entry Clerk

Flexmaster Canada
09.2006 - 01.2009

Receptionist

Nucap Industries
04.1997 - 08.2006

High School Diploma -

Exeter High School

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Kimberly Hockin