Kimberly Hitchcock
San Jose
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Valley Health Center DentiCal
San Jose, CA
12.2021 - 03.2022
- Managed patient appointment scheduling and maintained accurate records in electronic health systems.
- Assisted with insurance verification processes, ensuring compliance with policies and procedures.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
Area Supervisor
Ross Dress for Less
San Jose, CA
10.2017 - 11.2021
- Supervised daily operations ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and improve service quality.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Monitored sales trends to identify opportunities for merchandise placement improvements.
- Resolved customer complaints promptly enhancing overall satisfaction levels.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Stock Supervisor
Ross Dress for Less
San Jose, CA
05.2018 - 08.2019
- Supervised team in stock organization and inventory management to ensure optimal product availability.
- Implemented efficient stock replenishment processes, reducing restock time and improving floor readiness.
- Trained new employees on inventory procedures and safety protocols, enhancing team performance and compliance.
- Coordinated with sales staff to align stock levels with customer demand, maximizing sales opportunities.
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
Medical Assistant
Valley Health Care Center
San Jose, CA
05.2013 - 08.2014
- Assisted healthcare professionals in patient examinations and procedures, enhancing overall patient care experience.
- Managed patient scheduling and appointment coordination, improving operational efficiency within clinic workflow.
- Administered medications and vaccinations according to established protocols, ensuring compliance with health regulations.
- Conducted routine laboratory tests and maintained equipment, contributing to accurate diagnostic processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administration Clerk
West Valley College- DESP
Saratoga, CA
09.2010 - 05.2013
- Processed and maintained student records using administrative software systems.
- Managed incoming correspondence, ensuring timely responses and appropriate routing.
- Oversaw inventory management of office supplies, reducing costs through vendor negotiation.
- Handled incoming phone calls and answered questions from callers.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
- Performed regular audits of office supplies inventory, proactively addressing potential shortages or inefficiencies in stock management.
Administrative Assistant
Northwest YMCA
Cupertino, CA
08.2006 - 09.2008
- Developed and maintained filing systems to enhance data retrieval efficiency and organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Streamlined communication processes between departments to improve collaboration and information flow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
Education
Associate of Science - Health Care Administration
West Valley College
Saratoga, CA05-2013
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Data entry
- Medical software applications
- Multi-line telephone management
- Administrative support
- Organization and time management
- Appointment scheduling
- Team leadership
- Office administration
Timeline
Medical Office Assistant
Valley Health Center DentiCal
12.2021 - 03.2022
Stock Supervisor
Ross Dress for Less
05.2018 - 08.2019
Area Supervisor
Ross Dress for Less
10.2017 - 11.2021
Medical Assistant
Valley Health Care Center
05.2013 - 08.2014
Administration Clerk
West Valley College- DESP
09.2010 - 05.2013
Administrative Assistant
Northwest YMCA
08.2006 - 09.2008
Associate of Science - Health Care Administration
West Valley College