Kimberly Hatcher
Toronto,ON
Summary
Adaptable professional with proven success in fast-paced environments, skilled at managing last-minute changes while maintaining composure and delivering high-quality results. Recognized for thriving under pressure and consistently achieving both speed and accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Product Owner
Bellwood
Toronto, ON
03.2024 - Current
- Owns and drives the product vision across diverse projects, setting strategic direction, and securing stakeholder alignment.
- Collaborates with cross-functional teams to define and prioritize product features.
- Manages the product backlog, ensuring alignment with business objectives and user feedback.
- Facilitates Agile ceremonies (backlog refinement, sprint planning, reviews, retrospectives) to ensure high-performing, collaborative, and delivery-focused teams.
Business Systems Analyst
CIBC
07.2022 - 03.2024
- Documented business processes and workflows using flowcharts and swimlane diagrams to drive clarity and alignment across teams.
- Gathered and translated business and technical requirements into user stories, ensuring that development and QA teams delivered solutions that met stakeholder needs.
- Partnered with the Product Owner and Scrum Master to refine the Jira backlog, prioritize initiatives, and maintain focus on business value.
- Facilitated design walkthroughs and root cause analyses, providing actionable recommendations that improved system stability and reduced recurring issues.
- Supported testing and production deployments by creating test cases, coordinating implementation activities, and verifying successful release outcomes.
- Held a dual role as Scrum Master and Business Systems Analyst (July 2022 – Jul 2023), balancing delivery leadership with requirements management.
Scrum Master
CIBC
Toronto, ON
11.2021 - 07.2023
- Facilitated scrum activities including Daily Scrums, The Sprint, Sprint Retrospectives, and Backlog Refinement
- Led implementation activities including coordination of post implementation verification and stakeholder communications
- Communicated daily with the Product Owner to ensure all known requirements have been captured and represented in user stories while assisting in refinement as necessary
- Represented the team at weekly senior leadership level meetings
- Facilitated communication between stakeholders and technical teams
- Analyzed existing systems and processes to identify areas of improvement
- Held dual role of Scrum Master & Business Systems Analyst from July 2022 - July 2023
Release Coordinator
CIBC
08.2018 - 06.2022
- Supported the release plan for all projects and initiatives across multiple departments
- Tracked progress of all planned projects and logged daily updates in release planning Jira database
- Supported weekly status update meetings and represented Release Management at other regularly scheduled meetings
- Facilitated the handover of all approved intakes including coordination of all required resources and information necessary for handover to the project manager
- Not Myself Today Campaign Chair - May 2019 - 2021
- CCPDI Co-Op Program Lead - January 2019 - November 2019
- Not Myself Today Campaign Co-Lead, May 2018 – May 2019
- DCCT Mentorship Program Co-Chair - January 2019 - December 2019
Executive Administrative Assistant
CIBC
08.2017 - 08.2018
- Provided comprehensive administrative support and assistance in all administrative capacities
- Provided support to two Senior Directors and their respective teams
- Facilitated the planning and execution of multiple workplace changes (e.g. re-structuring of floor from cubicle-style seating to agile, addition of multiple digital displays, remodeling of kitchen space, etc)
- Kept detailed logs of all hardware, employee call tree information, passkeys, etc
Special Events Staff
Swansea University
Swansea, Wales
09.2015 - 07.2016
- Assisted in planning and running high-profile campus events, including Freshers' Fair, Rugby Matches, Open Days, Varsity, and the Summer Ball.
- Supported event logistics, setup, and on-site coordination to ensure smooth execution and a positive attendee experience.
Server
JC's Pub/Coffee Shop
Swansea, Wales
09.2015 - 07.2016
- Delivered high-quality customer service through preparing and serving specialty coffees, beverages, and food orders.
- Managed table service and bar duties during busy shifts, maintaining efficiency and accuracy under pressure.
- Ensured a welcoming and professional environment by upholding cleanliness, safety, and food hygiene standards.
Bartender
Diva's Nightclub
Swansea, Wales
09.2015 - 07.2016
- Prepared and stocked bar areas prior to service to enable smooth operations during peak hours.
- Served drinks quickly and accurately in a fast-paced nightclub setting, ensuring customer satisfaction.
- Maintained a clean, organized, and compliant work environment throughout service.
Executive Administrative Aid
Niagara Energy Products
01.2012 - 01.2016
- Created marketing materials resulting in 5% increase in annual sales
- Project coordination involving numerous in-house and outside contractors
Education
Bachelor of Arts (Honours) - Business Communications
Brock University
St. Catharine's, ON01.2017
Academic Exchange - Birmingham School of Business
University of Birmingham
01.2016
Academic Exchange - Swansea University School of Business
Swansea University
01.2016
Skills
- Smart Serve Certified
- Customer service
- Time management
- Anticipating guest needs
- Beverage preparation
- Professional appearance
- Complex Problem-solving
- Cleanliness and hygiene
- Product management
- Agile methodology
- Stakeholder engagement
- Cross-functional collaboration
Certification
- Smart Serve Certified, Smart Serve Ontario
- Certified ScrumMaster (CSM), Scrum Alliance
- Certified Scrum Product Owner (CSPO), Scrum Alliance
Awards Accomplishments
- CIBC Moment Maker Award, 05/01/21, Awarded by SVP for involvement in Not Myself Today Mental Health Campaign
- CIBC Moment Maker Award, 08/01/19, Awarded by VP for involvement in social committee organization and Not Myself Today Campaign involvement
- Brock University Scholars Award, 2013 - 2017
- Patriot Forge Award, 2013 - 2017
References
References available upon request.
Timeline
Senior Product Owner
Bellwood
03.2024 - Current
Business Systems Analyst
CIBC
07.2022 - 03.2024
Scrum Master
CIBC
11.2021 - 07.2023
Release Coordinator
CIBC
08.2018 - 06.2022
Executive Administrative Assistant
CIBC
08.2017 - 08.2018
Special Events Staff
Swansea University
09.2015 - 07.2016
Server
JC's Pub/Coffee Shop
09.2015 - 07.2016
Bartender
Diva's Nightclub
09.2015 - 07.2016
Executive Administrative Aid
Niagara Energy Products
01.2012 - 01.2016
Bachelor of Arts (Honours) - Business Communications
Brock University
Academic Exchange - Birmingham School of Business
University of Birmingham
Academic Exchange - Swansea University School of Business
Swansea University
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