Kimberly Greene
Montreal,QC
Summary
Led strategic planning and execution of leadership development programs and training initiatives, fostering professional growth and skill enhancement.
Overview
37
37
years of professional experience
Work History
Head of Learning and Development
BNP Paribas
04.2025 - Current
- Develop and implement training programs to enhance employee skills and knowledge.
- Collaborate with department leaders to assess training needs and deliver tailored learning solutions.
- Evaluate training effectiveness through feedback and performance metrics, ensuring continuous improvement.
- Lead workshops on leadership development, fostering a culture of growth within the organization.
- Mentor junior team members, providing guidance on best practices in learning and development strategies.
- Collaborate with department heads to identify skill gaps and develop targeted training solutions.
- Conduct thorough needs assessments for individual departments to tailor training solutions accordingly.
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
- Evaluate the effectiveness of training programs using key performance indicators and adjusted content as needed.
- Develop strong partnerships with external vendors to provide diverse learning opportunities for employees.
- Align organizational goals with individual performance objectives through effective coaching and feedback sessions.
Learning and Development Manager
Deep Genomics
Toronto, ON
08.2021 - 11.2024
- Developed, implemented and facilitated training programs to meet organizational objectives such as manager and leadership training and onboarding.
- Analyzed employee feedback and performance data to identify areas of improvement in learning initiatives.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Collaborated closely with Human Resources and with subject matter experts across the organization to support training initiatives.
- Identified external resources needed to support L&D activities such as vendors or consultants.
- Developed job aids and other reference materials for employees.
Learning & Development Manager
Nulogy Corporation
Toronto
12.2016 - 12.2020
- Successfully co-created, implemented and delivered our in-house Leadership Development program which has had a significant positive impact on our leaders, their teams and the organization as a whole
- While driving this initiative, I acted as an onsite coach for leaders and individual employees across the org
- My time was also spent managing the new hire onboarding program, building out and leading corporate training initiatives, supporting departmental training needs and requests, and managing the tuition reimbursement program and budget
- I also supported and worked very closely with our Executive Team and managed the People Operations Team while we were in transition with no HR Leader
- Worked closely with CEO and CFO in our cross-functional initiatives which included performance management and career development.
Learning & Development Manager, Engagement Manager & Trainer
IntelliResponse Systems
12.2011 - 12.2016
- At this SaaS company offering web-based virtual agent software solutions, I was promoted to Learning & Development Manager in 2016 where I was responsible to build out and deliver both internal and customer training solutions
- I developed and provided training for new employees including onboarding, orientation and end-to-end training of newly hired Engagement Managers
- Through strong relationship building skills and collaborating with my customer base, I was able to ensure maximum optimization of their implementation to align with their goal of providing a seamless end user self-service experience
- Additionally, I was responsible for and managed my clients’ implementation process.
Previous Career Experience - Travel Industry
Various Large Travel Organizations in Canada and Mexico
Oshawa
09.1989 - 12.2011
- Improved the performance of a team of non-engaged seasoned top performing travel consultants in a fast-paced high end travel agency environment.
- Developed and implemented effective strategies for managing client expectations.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Conducted user surveys and interviews to evaluate customer satisfaction levels.
- Analyzed customer feedback and created action plans to address issues identified.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Maintained relationships with key stakeholders, vendors, and customers to ensure a positive experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
Education
Adult Learning & Development - Adult Education
OISE
Toronto, ON01.2021
Coaching Foundations - Leadership Coaching
Co-Active Institute
01.2020
Organizational Change Management - Human Resources
Universidad Panamericana
Guadalajara01.2006
TEFL Certified Instructor -
International Teacher Training
Guadalajara01.2003
Business Administration -
Toronto School of Business
Toronto01.1998
Certified Travel Consultant -
International Travel School
Montreal, QC01.1989
Skills
Championed initiatives for leadership growth and employee development across departments Oversaw training programs that fostered skill enhancement and career progression Collaborated with management to align development strategies with organizational objectives
Oversaw the development and implementation of comprehensive onboarding programs for new employees Coordinated cross-departmental collaboration to enhance the onboarding experience Evaluated onboarding effectiveness to drive continuous improvement initiatives
Provided guidance and mentorship to foster professional development and skill enhancement
Implemented performance management strategies to align employee goals with organizational objectives
Crafted engaging course materials and facilitated effective delivery to enhance learner outcomes
Collaborated with stakeholders to design and implement strategic learning programs that align with business objectives
Led virtual and in-person facilitation efforts to drive team engagement and collaboration Oversaw the planning and execution of sessions to align with organizational goals Cultivated an inclusive environment that encouraged participation and knowledge sharing
Administered LMS and HRIS to enhance employee training and streamline HR processes
Languages
English
Native/ Bilingual
Spanish
Full Professional
French
Professional
Education and Training
false
Timeline
Head of Learning and Development
BNP Paribas
04.2025 - Current
Learning and Development Manager
Deep Genomics
08.2021 - 11.2024
Learning & Development Manager
Nulogy Corporation
12.2016 - 12.2020
Learning & Development Manager, Engagement Manager & Trainer
IntelliResponse Systems
12.2011 - 12.2016
Previous Career Experience - Travel Industry
Various Large Travel Organizations in Canada and Mexico
09.1989 - 12.2011
Adult Learning & Development - Adult Education
OISE
Coaching Foundations - Leadership Coaching
Co-Active Institute
Organizational Change Management - Human Resources
Universidad Panamericana
TEFL Certified Instructor -
International Teacher Training
Business Administration -
Toronto School of Business
Certified Travel Consultant -
International Travel School