KIMBERLY GONZALEZ
Los Angeles
Summary
Proven in enhancing department efficiency at Rancho Los Amigos National Rehabilitation Center through mastery of ultrasound modalities. Demonstrates exceptional relationship building and attention to detail, significantly improving patient satisfaction and workplace culture. Skilled in conducting detailed diagnostic examinations and managing high-stress customer interactions with professionalism and empathy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ultrasound Student
Rancho Los Amigos National Rehabilitation Center
10.2024 - 04.2025
- Increased department efficiency by mastering various ultrasound modalities, allowing for greater scheduling flexibility.
- Contributed to a positive workplace culture by maintaining open communication channels and collaborating effectively with team members.
- Enhanced patient comfort by effectively explaining ultrasound procedures and addressing any concerns.
- Maintained a clean and organized work environment, adhering to strict infection control protocols for patient safety.
- Conducted detailed abdominal, pelvic, and vascular ultrasound examinations, leading to accurate diagnoses.
Nutrition Ambassador
Kaiser Permanente
06.2023 - Current
- Developed strong relationships with patients through regular communication and empathetic listening skills, facilitating trust within the healthcare setting.
- Enhanced patient satisfaction with their meals by collaborating with kitchen staff to ensure quality food preparation and presentation.
- Resolved patient concerns or complaints regarding meal quality or service efficiently, providing equitable solutions that prioritize patient satisfaction.
- Served meals to patients in accordance with established schedules and dietary procedures.
Customer Service Representative
VCA Hospitals
03.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered and directed phone calls, filed documents, performed data entry and handled transactions.
Education
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
Los Angeles, CA04-2025
Skills
- Time management
- Attention to detail
- Reliability
- Effective communication
Certification
- Registered Diagnostic Medical Sonographer Abdomen (RDMS) - American Registry for Diagnostic Medical Sonography (2025).
- Sonography Principles & Instrumentation (2024)
- Basic Life Support (BLS) Certification - American Heart Association. (2024)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ultrasound Student
Rancho Los Amigos National Rehabilitation Center
10.2024 - 04.2025
Nutrition Ambassador
Kaiser Permanente
06.2023 - Current
Customer Service Representative
VCA Hospitals
03.2021 - 04.2022
- Registered Diagnostic Medical Sonographer Abdomen (RDMS) - American Registry for Diagnostic Medical Sonography (2025).
- Sonography Principles & Instrumentation (2024)
- Basic Life Support (BLS) Certification - American Heart Association. (2024)
Associate of Applied Science - Diagnostic Medical Sonography
CBD College
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