Kimberly Garcia Flores
Lakewood
Summary
Professional with proven capability in crisis intervention and emotional support. Skilled in active listening, conflict resolution, and maintaining composure under pressure. Strong team collaborator who adapts to changing needs and focuses on achieving positive outcomes. Known for empathy, resilience, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crisis Counselor
Line of Hope
El Segundo
01.2025 - Current
- Managed caseload of (30-40) individuals with intellectual and/or developmental disabilities.
- Conducted thorough assessments to identify immediate needs and risks for individuals in crisis.
- Coordinate referrals for mental health resources that are beneficial to the participant’s mental health and well-being.
- Facilitated counseling services and weekly follow-up to guarantee participants are successfully enrolled with the resources.
- Performing crisis intervention to individuals experiencing emotional distress or crisis, by evaluating the circumstances and de-escalating the situation.
- Develop and complete documentation including assessments, monthly reports and special incident reports.
- Collaborated with multidisciplinary teams to coordinate comprehensive client care plans and maintained strong professional relationships
- Advocated for client resources, ensuring access to essential services and support systems.
- Developed personalized coping strategies, enhancing client resilience and recovery.
- Implemented evidence-based practices to enhance therapeutic effectiveness during crisis interventions
- Conducted home and on-site visits, including day programs and vocational settings.
Case Manager
Mercy House
Santa Ana
05.2024 - 01.2025
- Managed a caseload of (25-30) for individuals or families who are homeless, at risk of homelessness.
- Conducted thorough assessments to identify client needs and develop individualized housing plans.
- Advocated for clients' rights and ensured access to appropriate resources and support systems.
- Facilitated regular meetings with clients to review goals, address barriers, and track progress.
- Supported clients in developing independent living skills such as budgeting or job searching.
- Liaised between clients and landlords / property management involved in the case management process.
- Learn and utilize the project's database software, Homeless Management Information System (HMIS), maintain up to date, accurate and complete data.
- Develop and maintain rapport with the community.
Peer Health Educator
Student Health Center
Carson, CA
02.2024 - 05.2024
- Student Assistant for the Health Educator Coordinator.
- Participating in outreach activities.
- Educated students about the resources available in the campus community.
- Create and develop social media content.
- Develop and maintain rapport with the students community.
Service Team
Panda Express
Carson, CA
08.2022 - 05.2024
- Perform excellent customer service.
- Help customers with food orders.
- Keep the work area clean and ready for the next task.
- Make sure the food temperatures are at the correct level.
- Complete cash-handling transactions.
Customer Service Representative
Oportun Inc
Santa Ana
03.2020 - 08.2022
- Performed excellent customer service.
- Informed customers about the company's products and services.
- Educated customers about terms and conditions in their contracts.
- Resolve any customer questions or concerns.
- Provide support to clients during and after the application process.
- Prepare a marketing plan to achieve the monthly sales goals.
Education
Bachelor of Science - Bachelor of Science, Health Science Community Heal
California State University Dominguez Hills
Carson, CA05-2024
Associate of Science - Medical Assistant Administrative / Clinical
Santa Ana College
Santa Ana, CA06-2022
Skills
- Microsoft Office
- Customer Service
- Patient Interaction
- Documentation and reporting
- Crisis Intervention
- Case Management
- Bilingual- Spanish
- Referral Coordination
- Hotline Management
- Adaptability and flexibility
- De-escalation techniques
- Collaborative approach
- Outreach activity organization
- Administration management
Certification
- Person Centered Thinking Training - Certified 2025
- CPR/AED & First Aid (Adult, Child, Infant) - Certified 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crisis Counselor
Line of Hope
01.2025 - Current
Case Manager
Mercy House
05.2024 - 01.2025
Peer Health Educator
Student Health Center
02.2024 - 05.2024
Service Team
Panda Express
08.2022 - 05.2024
Customer Service Representative
Oportun Inc
03.2020 - 08.2022
Bachelor of Science - Bachelor of Science, Health Science Community Heal
California State University Dominguez Hills
Associate of Science - Medical Assistant Administrative / Clinical
Santa Ana College