Kimberly Frank
Thedford ,ON
Summary
Proven leader and efficient manager with a track record of enhancing customer satisfaction and improving business performance at OH Boy Trucking. Skilled in business administration and adept at resolving conflicts, demonstrating adaptability, and fostering team agility. Achieved notable improvements in service delivery and strategic planning, underscoring a commitment to excellence and effective communication. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Manager/ Driver
OH Boy Trucking
2023.07 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
AZ Driver
North Shore Sand And Gravel
2023.05 - 2023.07
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Education
Diploma - Tool And Die
ST Clair College
Windsor, ON09.1992
High School Diploma -
Continuing Education
Sarnia, ON01.1992
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Policy Implementation
- Schedule Preparation
- Workforce Management
- Business Administration
- Marketing
- Customer Service
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
Languages
English
Professional Working
Certification
- Health And Safety Part 1 - Training - July 2024
- COR: Introduction to Hazard and Risk Management Training - July 2024
- COR International Auditor Training - July 2024
- COR Essentials Training - July 2024
- Basic Auditing Principles Training - July 2024
- Health And Safety Part 1 Training - July 2024
Timeline
Manager/ Driver
OH Boy Trucking
2023.07 - Current
AZ Driver
North Shore Sand And Gravel
2023.05 - 2023.07
Diploma - Tool And Die
ST Clair College
High School Diploma -
Continuing Education
- Health And Safety Part 1 - Training - July 2024
- COR: Introduction to Hazard and Risk Management Training - July 2024
- COR International Auditor Training - July 2024
- COR Essentials Training - July 2024
- Basic Auditing Principles Training - July 2024
- Health And Safety Part 1 Training - July 2024
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