Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Forget

Ottawa,ON

Summary

Driven Assistant Manager with a proven track record at Tim Hortons, enhancing customer satisfaction and streamlining operations. Excelled in operations management and team motivation, fostering a positive work environment and achieving significant improvements in financial accuracy. Skilled in CRM and adept at fostering customer rapport, consistently exceeding performance goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

34
34
years of professional experience

Work History

Assistant Manager

Tim Hortons
10.2001 - 07.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Retail Store

Bi-Way
01.1991 - 01.2001
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Education

High School Diploma -

Notre Dame Catholic High School
Carleton Place, ON
06.1993

Skills

  • Customer Relationship Management (CRM)
  • Operations Management
  • Project management abilities
  • Team motivation
  • Staff Supervision
  • Financial Management
  • Strategic Planning
  • Customer rapport
  • Money Handling
  • Employee Scheduling
  • Product and service knowledge

Languages

English
Full Professional

Timeline

Assistant Manager

Tim Hortons
10.2001 - 07.2024

Retail Store

Bi-Way
01.1991 - 01.2001

High School Diploma -

Notre Dame Catholic High School

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Kimberly Forget