Kimberly Flores
Ventura,CA
Summary
Proven Office Coordinator with a track record of enhancing productivity and client retention at Salon Elle. Expert in office management and customer service, adept at maintaining confidentiality and fostering a positive work environment. Increased efficiency through effective scheduling coordination and office administration. Skilled in budgeting and possesses strong organizational abilities. Outgoing receptionist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
22
22
years of professional experience
Work History
Office Coordinator
Salon Elle
07.2015 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members for 9 years, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Reconciled account files and produced monthly reports.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Managed scheduling for over 10 employees, ensuring optimal coverage during peak business hours.
Salon Coordinator
Salon De Solace
06.2002 - 07.2015
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Greeted patrons upon arrival at salon, offering prompt, courteous service for 13 years.
- Managed payroll processing accurately and efficiently for 15 salon personnel.
- Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
Education
High School Diploma -
Buena High School
Ventura, CA06.2001
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- File Organization
- Budgeting and finance
- Technical Support
- Office Equipment Maintenance
- Data Entry
- Organizational Skills
- Scheduling Coordination
- Billing
- Payroll and budgeting
Timeline
Office Coordinator
Salon Elle
07.2015 - 08.2024
Salon Coordinator
Salon De Solace
06.2002 - 07.2015
High School Diploma -
Buena High School
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