Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Ferrell

Hesperia

Summary

Developed exceptional guest service and communication skills in dynamic, fast-paced environment. Proven ability to manage high-pressure situations and ensure customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in fresh setting.

Offering friendly and approachable demeanor with passion for delivering outstanding guest service and readiness to learn. Brings strong ability to quickly adapt to new tasks and environments, effectively managing guest interactions and operational responsibilities. Ready to use and develop communication and problem-solving skills in a lead role.

Overview

3
3
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
10.2022 - Current
  • Assisted guests with inquiries, ensuring a positive experience and enhancing customer satisfaction.
  • Monitored attraction safety protocols, promoting a secure environment for visitors and team members.
  • Provided operational support during peak hours, adapting to high-traffic situations efficiently.
  • Collaborated with team members to maintain cleanliness and organization of attraction areas.
  • Learned various operational procedures through hands-on training, demonstrating quick adaptability to new tasks.
  • Engaged with guests, delivering exceptional service and fostering a welcoming atmosphere at attractions.

Education

High School

Duarte High School
Duarte, CA
2004

Skills

    Performing under pressure, problem solving, resolving conflicts

Timeline

Attractions Cast Member

The Walt Disney Company
10.2022 - Current

High School

Duarte High School

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Kimberly Ferrell