Kimberly Faulk
Temecula
Summary
Professional with strong customer driven background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lowe's
01.2024 - Current
- Built connection with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Followed up with customers after completed sales to assess satisfaction and resolve any questions or service concerns.
- Provided first-rate service to all customers and potential customers.
Customer Sales Associate
Lowe's
05.2022 - 01.2024
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Resolved customer complaints professionally, ultimately retaining their loyalty to the store.
Homemaker
Self
02.2008 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Served community; volunteering through different organization's and networking with community members.
Sales Associate
Citizen's Development
08.2003 - 02.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized merchandise displays for better customer experience and ease of access to products.
- Answered phones, set appointments, and checked in guests.
Education
High School Diploma -
Alta Vista
California06-2004
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Friendly, positive attitude
- Problem-solving
- empathetic, patient, and respectful
Certification
CPR Certified
Timeline
Sales Specialist
Lowe's
01.2024 - Current
Customer Sales Associate
Lowe's
05.2022 - 01.2024
Homemaker
Self
02.2008 - 04.2022
Sales Associate
Citizen's Development
08.2003 - 02.2006
High School Diploma -
Alta Vista