KIMBERLY EMORDI
Calgary,Canada
Summary
Meticulous Analytics Engineer eager to provide holistic data acquisition and management services. Leverages novel techniques and technologies to squeeze maximum value from owned and acquired assets. Dedicated to exceeding business goals through careful exploitation of all available resources.
Overview
3
3
years of professional experience
Work History
Entry level Data Analytics
SAIT
05.2023 - 11.2023
- Designed interactive dashboards and visualizations for use in business reviews with clients
- Extracted, transformed, and loaded data from various sources into data warehouses
- Identified, analyzed, and interpreted trends or patterns in complex data sets
- Wrote, debugged, and analyzed SQL queries using Relational Database Management System
- Improved template used for periodic review and dashboards using Excel and PowerBi.
Technical Support (Remote)
Concentrix (Apple inc)
01.2021 - 09.2021
- Developed connection with clients and provided resolution to customer inquiries via telephone, email, and social media channels
- Ensured first level complaint resolution and technical support
- Documented complaints and feedbacks in customer relationship management (CRM) database
- Resolved complaints within specified Average Handling Time (AHT)
- Provided support to new and existing team members on client complaint resolution.
Sales/Technical Support
Google (Mosaic)
10.2020 - 01.2021
- Recommended devices to customers and provided outstanding customer service
- Assisted customers with device usage and clarifications
- Managed inventory and merchandise displays
- Ensured store cleanliness and safety.
Education
Post Diploma Degree - Data Analytics
Southern Alberta Institute of Technology (SAIT)
Calgary, Canada11.2023
Google IT Support Professional Certificate - Junior IT Analyst Program
NPOWER CANADA
09.2020
Bachelor of Science - Computer Engineering Technology
Houdegbe North American University Benin Republic (HNAUB)
08.2016
Skills
- Power BI Tools
- Data Pipeline Design and Management
- Big Data Processing and Data Visualization
- Team Collaboration and Excellent Communicator
- SQL and Databases
- ETL development
- Report Writing
- Tableau and Excel
Toolandpackage
SQL , PowerBI, MS-Excel, Tableau, Waterfall
Languages
English
Elementary
Timeline
Entry level Data Analytics
SAIT
05.2023 - 11.2023
Technical Support (Remote)
Concentrix (Apple inc)
01.2021 - 09.2021
Sales/Technical Support
Google (Mosaic)
10.2020 - 01.2021
Post Diploma Degree - Data Analytics
Southern Alberta Institute of Technology (SAIT)
Google IT Support Professional Certificate - Junior IT Analyst Program
NPOWER CANADA
Bachelor of Science - Computer Engineering Technology
Houdegbe North American University Benin Republic (HNAUB)
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