Kimberly Easmon

Supervise fifteen to eighteen Gove Shelter Worker employees. Carrying out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include leading by example, training employees; making sure duties are completed in a timely manor, scheduling , assigning and directing work, appraising performance, rewarding, redirecting and disciplining employees, addressing complaints and resolving problems. Assisting in maintaining good moral among the Grove community. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Answered incoming calls from customers around the U.S. and Canada, providing information, quotes, and purchasing, junk vehicles, taking donations for KIDNEY foundation, transferring calls to the appropriate locations, data entry, scheduling pick up of vehicles, and delivering excellent customer service.

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services,

and company information.

Built strong relationships with clients to deliver emotional support and companionship.

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Keeping clients feeling safe and independent at home as possible while maintaining a kind and compassionate attitude.

Received inbound calls related to company benefits. Assisted over 125 clients with employee benefits:

Enrollment into benefits, cancellations, updates, Medical, Dental, Vision, 401 K, stock purchasing plans, Cobra, Retirement packages, Long-term/Short-term disability and Life insurance options. Reviewed tiered medical plans, and gave timely resolutions for employee problems and concerns. Also worked with BCBSM to inform Medicare recipients of upcoming changes of their medigap plans.

Removed dirty linen from rooms upon checkout. Prepared clean linen for housekeeping.

Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Collected soiled linens and clothing and pretreated stains.

Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.

Examined dried clothes to identify stains, tears and issues.

Inspected stocks to identify shortages, replenish supply and maintain consistent inventory. Cleaned rooms when housekeeping staff was short.