Kimberly Daly
Toronto
Summary
Dynamic bartender with a strong work ethic and exceptional customer service skills, honed at The Bank Note Corktown. Proven ability to enhance guest experiences through engaging interactions and high-quality cocktail crafting. Recognized for effective cash handling and team collaboration, consistently fostering a welcoming atmosphere that encourages repeat clientele.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Bank Note Corktown
04.2024 - Current
- Managed large amounts of cash,handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Server
The Dock
09.2017 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served food and beverages promptly with focused attention to customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Soggy Dollar Bar
01.2010 - 09.2017
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
Medical Office Management - Medical
Medix Brown College
Brampton, ON01-2023
Food & Beverage Management - Food & Beverage Management
George Brown College
Toronto,02-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Team collaboration
- Order accuracy
- Supply restocking
- Shift management
- Positive guest interactions
Certification
- Food & Beverage Safety Certificate
- Personal Safety & Social Responsibilities Certificate
- STCW-Marine Vessel/Yacht Worker,Basic safety Certificate
- Open Water Scuba Instructor Certificate (OSWI)
Interests
- Traveling
- Sailing
- Cooking
- Music/Dancing
- DOGS!
Timeline
Server/Bartender
The Bank Note Corktown
04.2024 - Current
Bartender/Server
The Dock
09.2017 - 05.2019
Bartender
Soggy Dollar Bar
01.2010 - 09.2017
Medical Office Management - Medical
Medix Brown College
Food & Beverage Management - Food & Beverage Management
George Brown College
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