Kimberly Courchesne
Aurora
Summary
Self-starter and highly motivated Bilingual Administrative and Financial Professional with 10+ years of experience in various diverse and challenging insurance and financial service environments Accustomed to deadline-oriented, target- driven and high-pressure environments where every minute counts. Acknowledged for excellent negotiation and interpersonal skills while always capitalizing on opportunities to ensure that high standard of quality and service is maintained.
Overview
19
19
years of professional experience
Work History
Asset Management Specialist
VFS Canada Inc.
04.2021 - 04.2025
- Maintained ownership of 150+ accounts.
- Make and receive collections calls to assess and resolve early to late-stages of delinquency and enforce insurance requirements.
- Worked closely with insurance companies and banks in settling total loss and bankruptcy claims.
- Negotiate solutions to bring accounts up to date such as set-up re-payment plans, contract modifications and/or extensions.
- Repossessions- assign warrants to bailiffs and assist in tracking the assets until recovered.
- End-of-term and Remarketing of equipment.
- Preformed customer and business credit reviews and asses risk based on delinquency or expansion.
- Preformed monthly portfolio reviews.
- Stay current with relevant legislation, regulations, and industry best practices.
Senior Customer Account Associate
Toyota Credit Canada Inc.
02.2017 - 03.2021
- Answers 80+ daily incoming calls/inquires regarding finance accounts while also scheduled for serval other internal department duties.
- Notify customers of delinquent accounts by mail and telephone for Toyota, Lexus and Subaru delinquent accounts ranging from 15-60 days past due.
- Escalation callbacks for clients requesting a senior representative for various reasons.
- Persuade clients to pay past due amounts and/or returned payments while advising of necessary actions and strategies for debt repayment.
- Daily account maintenance tasks such as updating banking information, NSF follow-ups and requesting updated proof of insurance.
- Process high volume lease/loan transfer (check all paperwork/payments is received, including credit application, transfer agreement, ownership, insurance, dealer condition reports and client ID forms).
- Reduced process inconsistencies and effectively trained team members on best practices and phone etiquette.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines empathetically and professionally.
Bilingual Account Representative
The Canadian Bar Insurance Association
08.2015 - 03.2017
- Enter 100+ daily premium payments received via cheque or online/telephone banking.
- Policy administrator for individual and group insurance.
- Process new enrollment applications.
- Resolve complex issues and escalate complaints appropriately for desired resolution.
- Follow-up with clients/firms regarding past due notices and negotiate repayment.
- Medical Underwriting and Exclusions for Health, Dental and Drug benefits.
- Preparation, documentation and settlement of Death and Dismemberment claims.
- Process group/individual insurance quotations for new law firms and all insurance/beneficiary change requests in a timely and efficient manner.
Bilingual Customer Service Representative
Seiden Health Management
02.2013 - 08.2015
- Answer high volume of incoming telephone/email enquiries from patients, legal representatives and medical assessors.
- Schedule medical assessors within various facilities depending on case and patient requirements.
- Communicate effectively and with high degree of professionalism with outside resources such as medical/legal consultants, independent physicians, coroners and police officers.
- Organize complex defense medical briefs for medical assessors.
- Place medical assessment reminder calls to patients.
- Maintained accurate and current customer account data with manual form processing and digital information updates.
Bilingual Customer Service Representative/Claims Adjuster
ClaimSecure Inc.
07.2006 - 02.2013
- Answer high volume incoming telephone/email enquiries from clients with a high degree of Customer Service.
- Adjudicate/manage Dental, Drug, Health claims in a team-oriented and multi-disciplinary environment.
- Resolve complex conflicts/issues and escalate complaints when appropriate.
- Medical Underwriting/Exclusions for Health, Dental & Drug.
- Process Estimates for high price medical equipment and major dental services.
- Comply with practices, procedures and regulatory requirements.
- Fraudulent health care provider and claim investigation and reporting.
- Follow requirements of appropriate provincial legislations for the regulated and non-regulated service claimed.
- Benefit calculations and ensure all related activities are in compliance with provincial statutory and internal standards.
- In house training, team building and supervising
Education
High School Diploma -
Manitoulin Secondary School
M'Cheeging06-2006
Skills
- Ambitious and target-driven
- Strong organizational skills
- Effective time management
- Detail-oriented documentation management
- Strategic reasoning
- Long-term financial planning
- Cultural awareness
- Creative problem solving
- Impressive negotiation skills
- Key stakeholder relationship building
- Conflict resolution skills
- Flexible in dynamic environments
Timeline
Asset Management Specialist
VFS Canada Inc.
04.2021 - 04.2025
Senior Customer Account Associate
Toyota Credit Canada Inc.
02.2017 - 03.2021
Bilingual Account Representative
The Canadian Bar Insurance Association
08.2015 - 03.2017
Bilingual Customer Service Representative
Seiden Health Management
02.2013 - 08.2015
Bilingual Customer Service Representative/Claims Adjuster
ClaimSecure Inc.
07.2006 - 02.2013
High School Diploma -
Manitoulin Secondary School
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