KIMBERLY COOK
Laguna Niguel
Summary
Experienced landscape manager skilled in building client relationships and delivering customized service solutions. Successfully managed high-profile accounts with precision, ensuring client satisfaction. Known for fostering collaborative work environments and consistently achieving results. Possess strong communication, problem-solving, and project management skills.
Overview
20
20
years of professional experience
Work History
Director of Client Services
Southwest Landscape Inc
03.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.
Account Manager
Bemus Landscape
06.2005 - Current
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
- Managed budgeting, forecasting and performance for all accounts.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Exceeded sales goals for accounts by upselling products to existing customers.
- Increased yearly sales by cultivating customer relations and resolving service requests.
- Increased sales by cultivating successful customer relations and efficiently resolving service requests.
Landscape Designer
Bemus Landscape
06.2005 - Current
- Visited sites and worked with customers to evaluate locations and propose initial concepts.
- Drew designs by hand and with Photo Shop.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Arranged shrubs and flowers to create landscape effects.
- Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
Education
Some College (No Degree) - Landscape Horticulture
Orange Coast College
Costa Mesa, CASkills
- Client Relations
- Customer service
- Landscape design
- Communication
- Project management
- Customer satisfaction
Timeline
Director of Client Services
Southwest Landscape Inc
03.2022 - Current
Account Manager
Bemus Landscape
06.2005 - Current
Landscape Designer
Bemus Landscape
06.2005 - Current
Some College (No Degree) - Landscape Horticulture
Orange Coast College
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