Kimberly Cole Hartman

Experienced professional with a strong background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving, resulting in high customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently strives to achieve results through efficient and empathetic service. Recognized for reliability and a proactive approach to both customer and organizational goals.

• Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit, and gift card transactions, balancing cash draw at the end of shift with a 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing the product/service complaints and customer satisfaction with resolution.

• Volunteer for Child Print
• Independent Order of Foresters Social Member
• Distress Line Worker Ontario Mental Health

• Life Coaching
• Customer Service Excellence
• Business Secretarial Certification