Kimberly Cervantes-Maravilla
Sanger
Summary
Proven leader and effective communicator, adept at complex problem-solving and customer service. Excelled in fast-paced environments at Grocery Outlet and the US Army, enhancing team productivity and streamlining operations. Skilled in cross-functional team management and multitasking, with a track record of exceeding performance expectations. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Dr Castro
Fresno
04.2026 - Current
- Medical Receptionist / Clinical Assistant | Dr. Castro’s Office | 11/2025 – Present Manage front-office operations, including patient check-in/check-out, appointment scheduling, and medication coordination. Perform insurance verification and batch processing to ensure accurate billing and revenue cycle management. Facilitate clear communication between providers and patients, serving as a bilingual translator to ensure patient understanding and comfort.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Medical Assistant
Dr jajodia
Fresno
10.2025 - 03.2026
- Medical Assistant (Externship & Staff) | Dr. Jajodia (GI Specialist) | 2025 Provided comprehensive clinical support, including rooming patients, recording vital signs, and assisting with clinical documentation. Managed administrative tasks such as printing lab results and verifying insurance coverage. Demonstrated high attention to detail in a specialized medical environment, leading to a permanent offer of employment based on performance.
- Scheduled appointments and managed office workflow efficiently.
- Communicated effectively with patients to address inquiries and concerns.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Assistance Manager
US Army
11.2021 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Cashier /Team Leader
Grocery Outlet
01.2021 - 11.2021
- Coordinated cashier scheduling to ensure adequate coverage during peak hours and special events.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Participated in regular performance reviews with management to identify areas of growth opportunity.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Mentored junior cashiers, providing guidance on best practices and company policies.
- Balanced cash registers daily, ensuring accurate financial reporting and timely deposits.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Assisted customers by answering questions and fulfilling requests.
Education
UEI College
Fresno, CA 02.2025 - 09.2025
High School Diploma -
Sanger High
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Cross-functional team management
- Teamwork and Collaboration
- Multitasking
- Administration and Reporting
Timeline
Medical Assistant
Dr Castro
04.2026 - Current
Medical Assistant
Dr jajodia
10.2025 - 03.2026
UEI College
02.2025 - 09.2025
Assistance Manager
US Army
11.2021 - 09.2024
Cashier /Team Leader
Grocery Outlet
01.2021 - 11.2021
High School Diploma -
Sanger High