Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Castillo

Fresno

Summary

Dedicated Crew Member with a strong background in high-pressure settings. Skilled in customer service, collaboration, and effective problem resolution. Acknowledged for exceptional cleanliness and organizational skills. Provided quality service through prompt and courteous assistance to customers and colleagues.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Piazza Del Pane
Fresno
01.2024 - 03.2025
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Built positive relationships with other front-of-house and kitchen staff.

Restaurant Hostess

Wasabi On Fire
Fresno
07.2023 - 01.2024
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Greeted customers and escorted them to their tables.
  • Provided menus and answered questions about menu items and specials.

Crew Member

SkyZone Entertainment
Clovis
05.2022 - 07.2023
  • Maintained an organized work area to ensure efficient operations.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

  • Organized events for groups using the facility's trampoline area.
  • Ensured safety of all trampoline users by enforcing rules and regulations.

Education

High School Diploma -

Clovis West High School
Fresno, CA
05-2023

Skills

  • Customer service
  • Reservation management
  • Menu knowledge
  • Food safety
  • Supply restocking
  • Team collaboration
  • Cleanliness standards

Languages

Spanish
Professional

Timeline

Restaurant Hostess

Piazza Del Pane
01.2024 - 03.2025

Restaurant Hostess

Wasabi On Fire
07.2023 - 01.2024

Crew Member

SkyZone Entertainment
05.2022 - 07.2023

High School Diploma -

Clovis West High School

Similar Profiles

CREATE PROFILE
Kimberly Castillo