Dynamic ER Healthcare Technician with a proven track record at Temecula Valley Hospital, excelling in vital signs monitoring and patient education. Recognized for enhancing patient comfort and streamlining communication, while maintaining strict HIPAA compliance. Committed to continuous learning and adept at managing high-pressure situations to deliver exceptional care.
Knowledgeable CNA with solid background in healthcare support and patient care. Efficiently assisted in various medical procedures and contributed to improved patient outcomes. Demonstrated proficiency in patient monitoring and equipment maintenance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ER Healthcare Technician
Temecula Valley Hospital
04.2019 - 07.2025
Managed patient intake and discharge processes, ensuring a seamless and organized transition between care settings.
Improved patient care by accurately recording and communicating vital signs to medical staff.
Promoted a positive healing environment by actively engaging and interacting with patients during their recovery process.
Increased patient comfort by promptly responding to call bells and addressing individual needs or concerns.
Streamlined communication between healthcare team members, ensuring prompt attention to patient needs and concerns.
Certified phlebotomy skills resulted in faster turnaround times for lab results leading to quicker treatment decisions for patients.
Educated patients on post-discharge care plans, facilitating successful transitions from hospital to home settings.
Reduced infection rates by maintaining a clean and sterile environment through diligent sanitation practices.
Assisted nurses and physicians in various procedures, ensuring proper protocols were followed for optimal patient outcomes.
ER Unit Secretary
Temecula Valley Hospital
07.2013 - 07.2025
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Patient Access Representative
Rancho Springs Medical Center
09.2010 - 07.2013
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.