Kimberly Carranza
York,ON
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
BAR 6IX Restaurant + Grill
Mississauga, ON
11.2022 - Current
- Created and managed detailed weekly schedules for front-of-house staff to ensure effective coverage and service efficiency.
- Oversaw payroll operations for all employees, ensuring accurate and timely compensation while staying within budget constraints.
- Performed comprehensive assessments of alcohol inventory, monitoring usage, and preparing for restocking to ensure adequate supply levels.
- Created and curated captivating cocktail menus for four restaurant locations.
- Successfully planned and organized seasonal events, significantly enhancing customer engagement.
- Implemented Smart Serve protocols to ensure responsible alcohol service and promote a safe environment.
- Oversaw restaurant floor shifts, emphasizing outstanding customer service and collaborating with staff to foster a welcoming atmosphere that guaranteed each guest a remarkable dining experience.
- Negotiated with clients to secure catering services for our restaurant and effectively used our facilities for various events.
- Worked closely with a marketing firm to boost sales and enhance online engagement, effectively promoting the restaurant's brand and offerings.
- Provided leadership and guidance to team members, cultivating a culture of excellence and motivating individuals to perform at their highest ethical standards.
- Oversaw a busy restaurant environment with a capacity of over 300 guests during major sporting events and UFC fights. My responsibilities included ensuring proper crowd control and maintaining a fast-paced yet safe atmosphere, allowing patrons to enjoy their dining experience to the fullest.
Head Bartender
BAR 6IX
Woodbridge, ON
06.2020 - 11.2023
Server/Bartender
Montana's BBQ & Bar
Brampton, ON
01.2019 - 08.2020
Server
OTG Management
Toronto, ON
04.2017 - 05.2018
Server
Canadiana
Toronto, ON
04.2017 - 01.2018
Floor associate/customer service associate
H&M
Toronto, ON
01.2016 - 01.2016
Sales Associate
La Senza
Toronto, ON
01.2016 - 01.2016
Customer service associate
McDonalds
Toronto, ON
01.2015 - 01.2016
Education
High School Diploma -
Bishop Morracco/Thomas Merton Catholic
Toronto, ON01.2018
Skills
- Sales expertise
- Health and safety compliance
- Smart serve certification
- Point of sale (POS) systems
- Inventory management strategies
- Negotiation skills
- Customer service excellence
- Bartending proficiency
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Relationship building
- Labor cost controls
- Deadline oriented
- Effective leader
Certification
- Smart Serve
Languages
English
Native or Bilingual
Portuguese
Professional Working
Spanish
Professional Working
Additional Information
- Proficient in Microsoft Word, Excel, and Outlook
- Possesses an eager, positive, and outgoing attitude
- Consistently exceeds customer satisfaction and expectations
- Enjoys multitasking while maintaining a focus on quality over quantity
- Over 8 years of experience in the hospitality industry
- Trained and certified in Health and Safety, WHMIS, and SMART SERVE
- Exceptional ability to perform well in fast-paced, high-stress, and time-sensitive environments
Timeline
General Manager
BAR 6IX Restaurant + Grill
11.2022 - Current
Head Bartender
BAR 6IX
06.2020 - 11.2023
Server/Bartender
Montana's BBQ & Bar
01.2019 - 08.2020
Server
OTG Management
04.2017 - 05.2018
Server
Canadiana
04.2017 - 01.2018
Floor associate/customer service associate
H&M
01.2016 - 01.2016
Sales Associate
La Senza
01.2016 - 01.2016
Customer service associate
McDonalds
01.2015 - 01.2016
High School Diploma -
Bishop Morracco/Thomas Merton Catholic