KIMBERLY CARMONA GUTIERREZ
Calgary
Summary
Bilingual professional fluent in English and Spanish with strong skills in Point of Sales (POS) operations. Excels in verbal and written communication. Highly dependable, organized, and detail-oriented. Demonstrates resilience and high energy to maintain composure and adaptability in dynamic, fast-paced environments. Takes a proactive approach and effectively handles challenges to consistently deliver results and contribute positively to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Hostess
Vintage Chophouse and Tavern
04.2023 - Current
- Greeted and seated 200+ guests, managed phone inquiries and supported servers by delivering food and bussing tables, ensuring high standards of customer service.
- Facilitated bookings for parties of 10+ through the restaurant’s credit card booking process.
- Maintained cleanliness and sanitation of surfaces, strictly adhering to health and safety regulations
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Shipper-Receiver
Marks’ Work Warehouse
09.2024 - 03.2025
- Received 150+ cartons of incoming shipments, and organized stockroom by labelling shelves and designating specific areas for different products.
- Handled high-volume paperwork, invoices and orders. In addition to collaborating with administrators and resolving invoicing and shipping problems.
- Increased warehouse safety by adhering to proper handling techniques and maintaining a clean back room.
- Completed basic mathematical calculations to check the weights and dimensions of shipments.
Sales Associate
Marks’ Work Warehouse
09.2019 - 09.2024
- Greeted 20+ customers daily, managed cash and credit transactions with accuracy, and processed receipts, and email signups.
- Resolved customer complaints promptly and professionally through open communication and clarity.
- Delivered exceptional customer service by providing in-depth product knowledge on materials, brands, pricing, and personalized recommendations based on customer needs.
Education
Marketing Certificate -
Southern Alberta Institute of Technology (SAIT)
Calgary, AB05.2025
High School Diploma -
Sir Winston Churchill High School
Calgary, AB06.2020
Skills
- Exceptional communication skills
- Strong Organizational Ability
- Bilingual
- Effective Multitasking
- Composed under pressure
- Detail-Oriented
Certification
- CPR/AED Level C, Titan Health Ltd. (2023)
- ProServe, AGLC Smart Choices (2021)
- SafeCheck Certificate (2025)
Timeline
Shipper-Receiver
Marks’ Work Warehouse
09.2024 - 03.2025
Lead Hostess
Vintage Chophouse and Tavern
04.2023 - Current
Sales Associate
Marks’ Work Warehouse
09.2019 - 09.2024
Marketing Certificate -
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Sir Winston Churchill High School
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