Kimberly Brunelle
Windsor,ON
Summary
Dynamic customer service professional with experience at TD Canada Trust, adept at enhancing customer satisfaction through effective communication and problem resolution. Skilled in POS system operation and personalized dining recommendations, I excel in fast-paced environments, demonstrating strong accuracy and a commitment to service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Server
The Twisted Apron
09.2015 - Current
- Provided courteous service to guests, ensuring a positive dining experience.
- Assisted in setting up dining areas, maintaining cleanliness and organization.
- Learned menu items and daily specials, effectively communicating details to customers.
- Supported team members during busy periods, enhancing overall service efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Guest Services Housekeeping
Windsor Regional Hospital - Metropolitan Campus
04.2020 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Relations Coordinator
TD Canada Trust
07.2008 - 08.2015
- Facilitated effective communication between customers and service teams to enhance customer satisfaction.
- Resolved customer inquiries and issues promptly, ensuring a seamless experience across channels.
- Coordinated training sessions for staff on customer service protocols and best practices.
- Analyzed customer feedback to identify trends, driving improvements in service delivery processes.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed high-volume calls, maintaining professionalism under pressure while providing timely assistance to customers.
- Liaised between customers and organization with particular focus on working with sales department.
- Worked as a member of the Management Team to assist staff in resolution of customer issues.
Education
Diploma - Culinary Arts
Holland College
CharlottetownSkills
- Client support
- POS system operation
- Strong focus on accuracy
- Effective team collaboration
- Effective problem resolution
- Strong verbal communication
- Maintains focus during challenging circumstances
Certification
Smart Serve
Food Handler Certificate
Timeline
Guest Services Housekeeping
Windsor Regional Hospital - Metropolitan Campus
04.2020 - 02.2023
Restaurant Server
The Twisted Apron
09.2015 - Current
Customer Relations Coordinator
TD Canada Trust
07.2008 - 08.2015
Diploma - Culinary Arts
Holland College
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