Kimberly Bradley
Summary
Accomplished Customer Service Manager with a proven track record at Slick Bridge, enhancing customer loyalty through exceptional problem-solving and administrative support. Skilled in Microsoft Office, Google Suite and CRM software, adept at fostering positive client relationships and mentoring teams for peak performance. Recognized for surpassing sales targets and streamlining operations, demonstrating outstanding time management and decision-making capabilities. Offering a strong foundation in communication, I bring ability to quickly grasp essential concepts and techniques. Strong leader that uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Slick Bridge
Santa Rosa, CA
11.2021 - 12.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Administrative Assistant
Alkar Human Resources
Napa, CA
08.2005 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative II
Wells Fargo
Concord, CA
01.1999 - 12.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - Social Work
California State University, Sacramento
Sacramento, CA05-2013
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Administrative support
- Sales proficiency
- Schedule coordination
- Customer relationship management software (CRM)
- Purchasing and procurement
- Regulatory compliance
- Decision-making
- Cash handling
- Excellent time management skills
Timeline
Customer Service Manager
Slick Bridge
11.2021 - 12.2024
Administrative Assistant
Alkar Human Resources
08.2005 - 09.2021
Customer Service Representative II
Wells Fargo
01.1999 - 12.2004
Bachelor of Arts - Social Work
California State University, Sacramento