KIMBERLY BOCKING
Vancouver,Canada
Summary
Dynamic Regional Sales Manager with SalonCentric Canada, adept at driving revenue growth through strategic territory management and relationship building. Proven track record in negotiating favorable contracts and enhancing team performance. Skilled in data interpretation and conflict resolution, fostering collaboration across cross-functional teams to achieve exceptional customer satisfaction.
Overview
17
17
years of professional experience
Work History
Regional Sales Manager
SalonCentric Canada
Vancouver , BC
09.2024 - Current
- Developed regional sales strategies to enhance market penetration and brand awareness.
- Managed team performance through regular training and constructive feedback sessions.
- Established strong relationships with key clients to ensure customer satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline product launch processes in the region.
- Led negotiations for contracts, pricing, and terms with major accounts effectively.
- Facilitated training sessions to equip staff with necessary skills for new processes and systems.
- Collaborated with cross-functional teams to assess impact and readiness for upcoming changes.
Distributor Sales Consultant
SalonCentric Canada (Icon Salon Systems)
Vancouver, Canada
01.2018 - 09.2024
- Collaborated with sales team members to develop and implement targeted sales strategies.
- Met or exceeded established monthly revenue quotas consistently throughout tenure as Distributor Sales Representative.
- Coordinated large-scale projects involving multiple departments within organization to meet client deadlines successfully.
- Resolved customer issues promptly by working closely with internal support staff such as customer service representatives or technical specialists.
- Identified potential new customers and markets for product distribution.
- Prepared sales presentations tailored to individual client needs.
- Provided regular updates on progress towards goals by presenting reports at weekly sales meetings.
- Stayed current on product knowledge through participation in training sessions and ongoing self-education efforts.
- Negotiated contracts with clients, focusing on favorable terms for both parties.
- Attended trade shows, conferences, and networking events to represent company and generate leads.
- Developed strong relationships with clients to ensure customer satisfaction and retention.
- Engaged customers through phone calls, site visits and product demonstrations.
- Developed strong relationships with salon owners and beauty professionals.
Exterior Sales Manager
Cleantech Service Group
Richmond, Canada
02.2015 - 01.2018
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Optimized strategies to reach target consumers and meet demand.
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements.
- Developed and implemented effective sales strategies to drive revenue growth.
- Completed sales operational requirements by scheduling and assigning employees.
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved.
- Adjusted selling prices by monitoring costs, competition and supply and demand.
Client Service Representative
Bell Mobility
Vancouver, Canada
06.2008 - 01.2015
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Concurred with staff to address and resolve complex issues.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Diagnosed and resolved technical hardware and software issues.
- Guided users with troubleshooting using diagnostic tools.
- Guided calls using excellent communication skills and decisive approach.
- Participated in training and workshops to enhance skills and acquire resourceful tools.
- Escalated complex issues to higher-level support teams for resolution.
Skills
- Sales expertise
- Territory management
- Conflict resolution
- Data interpretation
- Problem solving
- Networking abilities
- Adaptability
- Relationship building
- Team collaboration
- Team management
- Cross-functional collaboration
- Performance evaluation
- Group dynamics
- Empathy development
- Personal development
- Change management
Languages
English, Proficient (C2)
References
References available upon request.
Timeline
Regional Sales Manager
SalonCentric Canada
09.2024 - Current
Distributor Sales Consultant
SalonCentric Canada (Icon Salon Systems)
01.2018 - 09.2024
Exterior Sales Manager
Cleantech Service Group
02.2015 - 01.2018
Client Service Representative
Bell Mobility
06.2008 - 01.2015
Similar Profiles
Priya PriyaPriya Priya
Fulfillment Associate at SalonCentric CanadaFulfillment Associate at SalonCentric Canada
MICHAEL MARINACCIOMICHAEL MARINACCIO
Director, Partner Brands at SalonCentric Canada (L’Oréal Group)Director, Partner Brands at SalonCentric Canada (L’Oréal Group)
Michelle MaryakhinMichelle Maryakhin
Assistant Marketing Manager at SalonCentricAssistant Marketing Manager at SalonCentric
Dana KagisDana Kagis
Active Listener Coordinator at Growing Room Literary FestivalActive Listener Coordinator at Growing Room Literary Festival
Alan MurrayAlan Murray
Elevator Technician at Richmond ElevatorsElevator Technician at Richmond Elevators