KIMBERLY ANN BUELLA
Athabasca,AB
Summary
Results-oriented professional with a strong background in customer service and employee training. Manages inventory and ensures food safety compliance, enhancing team productivity and guest satisfaction through effective task delegation and performance evaluation. Expertise in leading teams and analyzing details to drive operational success.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Tim Horton's
Athabasca, Alberta
11.2024 - Current
- Supervised daily operations, scheduled shifts, and assigned duties to optimize workflow.
- Managed daily operations and staff scheduling, contributing to smooth store performance at Tim Horton's.
- Delegated tasks to staff, prioritized assignments, and set clear goals to enhance team focus.
- Conducted training for new employees on customer service and food preparation standards to maintain quality.
- Resolved customer complaints and provided effective solutions to enhance satisfaction.
- Monitored inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations during food handling.
- Managed cash transactions and maintained accurate inventory records during shifts.
Food Service Supervisor
Tim Horton's
Athabasca, Canada
06.2022 - Current
- Maintained brand standards for personnel, product, cleanliness, and customer service excellence.
- Addressed and resolved customer-related issues, enhancing guest satisfaction through effective solutions.
- Trained staff on job duties and safety procedures to ensure compliance with sanitation standards.
- Establish work schedules and procedures.
- Supported General Manager in daily restaurant operations while supervising team members to ensure efficiency.
- Ensure that food and services meet quality control standards.
- Documented waste, cash control, and production data in shift reports to support operational accuracy.
Owner
Buella’s Bread and Pastries Shop
Tabaco City, Philippines
04.2021 - 06.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
- Resolved guest complaints to uphold service standards and enhance guest experience
- Provided training and development for staff and bakers to improve team performance and skillsets
- Coordinated daily operations and tasks among team members to ensure smooth workflow
- Prepared daily cash and financial reports to maintain accurate financial records
- Inventory Management
- Monitor proper execution for Food Safety
- Minimize Food Cost and Waste
Food Supervisor
Café Molave and Souvenirs
Tabaco City, Philippines
07.2020 - 02.2021
- Provided exceptional customer service to enhance guest satisfaction
- Provided continuous attentive service to guests, ensuring needs were met promptly
- Ensure all guests expectations are met and correct issues quickly
- Engaged customers through upselling techniques, contributing to increased sales
- Collected payments and balanced transactions, ensuring financial accuracy
- Balanced day-end transactions to maintain accurate financial records
- Performed inventory checks, maintaining accurate stock levels for operational efficiency
- Conducting secondary work and re-stocking supplies
Food Supervisor
The Bohemian Hotel Savannah Riverfront
Savannah, USA
04.2018 - 03.2019
- Delivered exceptional customer service, resulting in improved guest satisfaction
- Ensured guest expectations were met and resolved issues promptly
- Visited guest tables to provide attentive service and address needs proactively
- Upsold menu items to maintain high guest check average
- Processed customer payments efficiently and balanced transactions accurately
- Performed secondary tasks and restocked supplies
Facilities Attendant
Brett/Robinson Gulf Corporation
Orange Beach, USA
03.2015 - 06.2015
- Maintained sanitary operations of facility, ensuring cleanliness of main floor and restrooms to uphold health standards.
- Delivered exceptional customer service by addressing client needs, resulting in improved client satisfaction.
- Resolved customer complaints through investigation and tailored solutions, enhancing overall customer experience.
- Addressed customer inquiries promptly and courteously.
- Operates equipment safely and reports unsafe work condition
- Reported any maintenance issues found during routine checks to supervisor immediately.
Front Desk Officer
HCG Resident Mansion Hotel
Tabaco City, Philippines
02.2012 - 07.2013
- Delivered exceptional customer service to foster positive guest experiences.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to inquiries and room requests made online, by phone, and via email.
- Resolved customer complaints efficiently, contributing to higher satisfaction.
- Conveyed guests’ requests and complaints to departments, ensuring timely resolution and enhancing guest satisfaction.
- Processed payments and issued receipts, ensuring accuracy and transparency in financial transactions.
- Maintained accurate records and files, supporting operational efficiency and improving service delivery.
Education
Bachelor of Science - Hospitality Management
Mariners’ Polytechnic Colleges Foundation
Legazpi City, Alban, Philippines04-2017
Skills
- Inventory management
- Employee training and development
- Food safety compliance
- Customer service excellence
- Cash handling expertise
- Staff management
- Task delegation
- Performance evaluation
- Time management
- Multitasking
- Microsoft office expertise
References
References available upon request.
Timeline
Assistant Manager
Tim Horton's
11.2024 - Current
Food Service Supervisor
Tim Horton's
06.2022 - Current
Owner
Buella’s Bread and Pastries Shop
04.2021 - 06.2022
Food Supervisor
Café Molave and Souvenirs
07.2020 - 02.2021
Food Supervisor
The Bohemian Hotel Savannah Riverfront
04.2018 - 03.2019
Facilities Attendant
Brett/Robinson Gulf Corporation
03.2015 - 06.2015
Front Desk Officer
HCG Resident Mansion Hotel
02.2012 - 07.2013
Bachelor of Science - Hospitality Management
Mariners’ Polytechnic Colleges Foundation