Kimberly Alvarado
Oxnard
Summary
Experienced customer service representative with a proven track record of delivering exceptional service. Skilled in building strong relationships with customers through effective communication and a friendly demeanor. Adept at multitasking and maintaining composure in high-pressure situations, ensuring customer satisfaction is always the top priority. Known for handling customer complaints with professionalism and courtesy, resolving issues promptly and effectively.
Overview
12
12
years of professional experience
Work History
Project Manager, Schedule Coordinator Supervisor
Van Nuys Awning
07.2021 - Current
- Led team operations to improve overall productivity.
- Developed efficient schedules of all open projects for seamless workflow.
- Enhanced team collaboration with effective communication strategies.
- Coordinated project tasks, ensuring timely completion.
- Improved employee performance by providing regular feedback and guidance.
- Managed resources effectively to reduce costs.
- Facilitated conflict resolution, improving team dynamics.
- Oversaw daily operations to maintain high standards.
- Strengthened team morale by recognizing individual contributions.
- Supervised staff to ensure compliance with company policies.
- Delegated tasks to team members for optimal workload distribution.
- Enhanced team productivity with strategic planning.
- Monitored performance metrics to drive improvements.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Maintained accurate records of employee vacation time, personal days, and sick leave to ensure proper coverage at all times.
Administrative Assistant
Van Nuys Awning
05.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed a diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
- Reduced outstanding accounts receivable balances, diligently monitoring aging reports and pursuing collections efforts.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and collections activities.
- Improved cash flow management with timely invoicing, collections follow-ups, and vendor payment scheduling.
Customer Service Representative
Rayne Water of Ventura
02.2020 - Current
- In charge of starting up Waterflex, a program used by all agents in the office, needed for our daily operation
- First person assigned to answer calls and take care of any after hour inquiries
- Able to schedule service appointments and installations and appointed to follow up on visits needing to go back
- Update all work orders into the corresponding customers account to keep a record of all issues and maintenance
- Taught to create customer invoices, transaction history, and delinquent letters
- Tasked to maintain and balance deposit log
- Trained by the company's Vice President to log all new installations in a commissions report in order to pay out salesmen on a biweekly basis
- Responsible for organizing 6 different routes to ensure soft water deliveries are done daily and resolve any issues addressed by route drivers
- Capture payments over the phone and process them into SAGE card processor then manually enter funds into customers account using Waterflex
- Assigned to pick up mailed payments once a week from the local post office
- Provide excellent customer service by answering questions about water softener products, troubleshooting, and resolving any customer issues
Sales and Customer Service Representative
Harbor Freight Tools
07.2017 - 02.2020
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on product knowledge
- Worked with management to propose and implement proactive customer service solutions
- Analyzed and descaled complaints, issues and grievances to ensure customers' requests were met while following the company's policies and guidelines
- Took an average of 80-100 calls per day
- Logged every call into the company's Call Tag database to enhance daily operations to increase over customer satisfaction
- Established long-term, loyal customer relations by providing top-notch service and following up on order inquiries
- Skilled at staying on top of call scripts and maintaining control over direction of the call
- Sought out training opportunities to enhance overall customer relationship abilities and further boost customer service skills
- Became Lead On Duty to supervise the call center floor when managers and supervisors went into daily meetings
- Supervised the work of the office, and customer service employees to ensure adherence to quality standards, proper procedures, and correcting errors
- Trained new employees for sales and customer service
- Organized employees breaks and lunches while still keeping up coverage for calls in queue
- Helped test and give feedback on the company's new program ZOEY program to ensure met all criteria needed for daily operations within the call center
Front End Cashier
Coach, INC.
04.2015 - 05.2017
- Engaged customers warmly and provided immediate and dedicated assistance
- Examined merchandise for signs of tampering or damage prior to processing returns and exchanges
- Restocked merchandise and supplies on a daily routine
- Promoted sales and customer satisfaction by maintaining an organized and tidy checkout area
- Used the stores POS system to scan, weigh and enter pricing for items, maintaining high productivity to keep lines moving
- During down times assisted other departments in restocking merchandising, cleaning, and selling products
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
Front End Cashier and Sales Associate
Marshalls
08.2013 - 10.2015
- Helped customers by responding to inquiries and finding products
- Managed proper and attractive merchandise displays on an hourly basis
- Assisted team members when necessary in handling cash registers, organized inventory room, labeled products, unloading merchandise and cleaning up
- Resolved customer concerns, product exchanges and returns while adhering to the stores policies
- Maintained an average of 12 customers per week to sign up for the stores credit card
- Delivered efficient service while maintaining a friendly and professional manner
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Receptionist
Antonio's Gardening Service
10.2012 - 02.2013
- Answered incoming and responded to customer inquiries
- Scheduled and managed appointments
- Managed billing and payments on a biweekly basis
Education
Associate Degree -
Ventura College
Ventura, CA07.2017
High School Diploma -
Oxnard High School
Oxnard, CA06.2013
Skills
- Bilingual in Spanish and English
- Detail oriented
- Problem solver
- Fast learner
- Microsoft Word
- Excel
- Powerpoint
- Phone system management tools
- System scheduling software
- Project management
- Project planning
- Project scheduling
- Relationship building
Timeline
Project Manager, Schedule Coordinator Supervisor
Van Nuys Awning
07.2021 - Current
Administrative Assistant
Van Nuys Awning
05.2021 - 07.2022
Customer Service Representative
Rayne Water of Ventura
02.2020 - Current
Sales and Customer Service Representative
Harbor Freight Tools
07.2017 - 02.2020
Front End Cashier
Coach, INC.
04.2015 - 05.2017
Front End Cashier and Sales Associate
Marshalls
08.2013 - 10.2015
Receptionist
Antonio's Gardening Service
10.2012 - 02.2013
Associate Degree -
Ventura College
High School Diploma -
Oxnard High School
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