Kimberlie Doucet

Successfully managed and led operations at Orchard Group in Montreal. Focused on increasing revenue, streamlining efficiency, and boosting customer satisfaction. Skilled in strategic leadership, team development, and data-driven decision making.

Skilled at directing day-to-day restaurant activities.

• Staff Management: Hiring, training, scheduling, and team development to ensure efficient service.

• Payroll Administration: Accurate processing and management of payroll for all staff members.

• Ordering & Inventory Management: Streamlining supply chain and maintaining optimal inventory levels.

• Menu Building: Collaborating on menu development and implementation to drive sales.

• Team Building: Creating a cohesive, motivated, and high-performing team culture.

Focused on delivering exceptional guest experiences while maximizing operational efficiency.

• Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Managed and instructed team on beverage preparation, food handling, and cash management.
• Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
• Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.

• Effectively managed interactions with upset clients through calm behavior.
• Completed various assignments within designated deadlines.
• Promoted a structured, secure environment for employees and clients.
• Boosted team agility by developing skills across existing employees.