Kimberley Anne Lee
Stouffville,ON
Summary
Dynamic Service Coordinator with a proven track record at Sisley for Honda, excelling in customer relationship management and effective communication. Recognized for enhancing customer satisfaction through proactive problem-solving and meticulous recordkeeping. Adept at multitasking and fostering teamwork, ensuring seamless service delivery and client support.
Overview
2021
2021
years of professional experience
Work History
Service Cashier
Honda for Unionville
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Reduced wait times for customers with speedy and precise cash register operations.
- Aided in maintaining a safe working environment through adherence to company safety protocols while handling large sums of money.
- Supported fellow employees by covering shifts when needed or assisting with extra tasks during busy periods.
- Managed high-volume checkout lines calmly and professionally during peak hours, ensuring timely service for all customers.
- Balanced multiple payment methods accurately, including cash, credit cards, gift cards, coupons, and vouchers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer operations and balanced cash register daily.
- Assisted customers with inquiries, ensuring a positive service experience.
- Handled customer complaints with professionalism, enhancing satisfaction rates.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Developed strong rapport with regular customers, fostering a welcoming environment that encouraged return visits.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Maintained strong knowledge of current promotions and store policies to effectively answer customer questions or concerns.
- Assisted in training new cashiers, leading to improved performance across the entire team.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
Service Coordinator
HutchinsonFarm Supply
10.2003 - 12.2020
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Service Coordinator
Sisley for Honda
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive service experience.
- Maintained accurate cash drawer operations and balanced cash register daily.
- Collaborated with team members to improve customer service workflows.
- Managed customer concerns with expertise, resulting in higher satisfaction scores.
Education
High School Diploma - Secretarial/English Language
SDSS
Stouffville, ON06.1979
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Customer expectation management
- Program follow-up and assessment
- Ongoing client support
- Detail orientation
- Active listening
- Multitasking Abilities
- Organizational skills
- Multitasking
- Task prioritization
- Excellent communication
- Teamwork and collaboration
- Written communication
- Teamwork
- Reliability
- Effective communication
- Self motivation
- Customer relationship management
- Professional demeanor
- Interpersonal skills
Languages
English
Professional Working
Timeline
Service Coordinator
HutchinsonFarm Supply
10.2003 - 12.2020
Service Cashier
Honda for Unionville
Service Coordinator
Sisley for Honda
High School Diploma - Secretarial/English Language
SDSS