Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
GeneralManager

Kimberley A Toews

Oshawa,ON

Summary

Resourceful Retail Manager able to handle fast paced retail demands while keeping operations in line with regulatory requirements. Focused on all aspects of business acumen for success, ability to delegate and develop a team with coaching and training. Expertise in identifying and capitalizing on business opportunities. 25 Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

26
26
years of professional experience

Work History

General Manager

La Vie En Rose
06.2017
  • Collaborated with store management and pt staff to oversee and direct all store operations
  • Engagement with customers in friendly conversation and offers of service while building the incentives of loyalty of the brand
  • A cultivated atmosphere of open communication to encourage the team to feel welcome and free to be themselves
  • This helped to boost team morale of success while retaining employees in a happy healthy environment
  • Regulated shrinkage and supported loss prevention objectives by monitoring store security protocol
  • Directed and delegated merchandising tasks using strategic positioning and effective planogram design to drives sales and increase traffic

General Manager

Yankee Candle –was first location in Canada
05.2011
  • Achieve revenue and profit targets through solid promotional and budget control strategies
  • Improved business operations by tracking trends and professionally adjusting business strategies to better align with needs
  • Guaranteed top notch service standards and memorable customer experiences for every client every time.
  • Built collaborative store culture using regular meeting, touch bases and open-door policies to establish trusting relations
  • Collaborated with store management all store retail operation
  • Maintained optimal employee coverage for business needs with well positioned schedules
  • Celebrated being on presidents' club and being included in Coporate week meeting as guest

General Manager

CHANGE Lingerie
Oshawa, ON, Ontario
04.2024 - Current
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Manager

Sally Beauty Holdings Inc.
whitby ontario
07.2021 - 04.2024
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Developed and implemented strategies to increase sales a
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Education

Interior Design and Interior Decorating -

St Clair College

Skills

  • Quality Management
  • Verbal and written communication
  • Team training and development
  • Labor Cost Controls

References

References upon request

Languages

English
Full Professional

Timeline

General Manager

CHANGE Lingerie
04.2024 - Current

General Manager

Sally Beauty Holdings Inc.
07.2021 - 04.2024

General Manager

La Vie En Rose
06.2017

General Manager

Yankee Candle –was first location in Canada
05.2011

Interior Design and Interior Decorating -

St Clair College

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Kimberley A Toews