Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberley Winslow

Kingston,ON

Summary

Highly Experienced in all areas of administrative roles within public/private healthcare settings. Experienced in leading and managing very large virtual teams. Experienced Trainer/Instructor both in the classroom and online training. Experienced in developing client relationships. Highly skilled in various Information systems and technology. Excellent interpersonal and communication skills. Excellent problem solving, analytical and research skills. Superb conflict resolution and personnel management skills. Experienced production-driven manager.

Overview

37
37
years of professional experience

Work History

Medical Secretary

Street Health
01.2024 - 01.2025
  • Scheduling client visits for a large multidisciplinary team
  • Assisting clients with issues arising
  • Minutes for staff meetings
  • Maintaining day sheets for clinicians
  • Other duties as they arose
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.

Remote Medical Transcriptionist/QA

NTS
01.2023 - 01.2024
  • Company Overview: Australia
  • Remote role that includes editing of Voice Recognition/AI reports and standard transcription as well as assessing and assisting others with their reports for quality assurance amongst a variety of medical specialties
  • Australia

Medical Secretary/Transcriptionist

Te Whatu Ora
01.2015 - 01.2023
  • Company Overview: New Zealand (Health New Zealand)
  • Roles have included working for several hospitals in Medical Secretarial and Transcription Services for all medical specialties and most recently Medical Secretarial support to the ElderHealth Service and Older Adult Mental Health Service
  • Also have provided medical secretarial support to the Gastroenterology, Operating Room, Endocrinology, Oncology, Ophthalmology, Pathology, Radiology and Vascular Multidisciplinary Team meetings with minute taking was performed electronically during the 'live' meeting and producing the documentation for dissemination, over and above the regular minute taking required for Gastroenterology Department for dissemination to the Ministry of Health for new funding for a Bowel Screening Program (New Zealand)
  • As the sole secretary duties also included handling reports (transcribing, proofreading, mail distribution, uploading to patient care system), ensuring confidentiality, client enquiries, other staff enquiries, peer review meetings, scheduling appointments, managing dictation system, managing a very busy clinic with seven doctors and five community nurses to ensure client requests were met and health team's requirements were met
  • Assisting medical students/registrars as requested/required to ensure a seamless transition when coming into the teaching hospitals
  • Other key responsibilities include handling legal documentation such as Enduring Powers of Attorney and Advanced Care Planning, legal requests, sensitive email responses, editing of documentation to be distributed by clinicians, collation and distribution of documentation to other parties as required for the purposes of meetings, legal requests, family requests, scheduling and rescheduling appointments, ensuring client demographic details were up-to-date, organising peer review meetings and collecting information required for meetings, minute taking and dissemination of meeting minutes
  • Other duties include ordering supplies, interviewing patients to capture required information to ensure they were triaged as appropriate, collecting monies when required and maintaining the filing system, writing, and updating policy manuals
  • Within these multiple roles within the Te Whatu Ora, I have also set up training documents and desk files to ensure new staff as well as seasoned staff were up to date with functions of various Microsoft products, new procedures, and mini-training exercises virtually and in print to promote use of the MS Office Suite more efficiently
  • Multiple instances of involvement with accreditation processes throughout my entire career including developing administration policies for a new Cancer Care organisation
  • New Zealand (Health New Zealand)

Instructor – Medical Office Administration

Willis College
01.2012 - 01.2014
  • Company Overview: Smiths Falls ON
  • Teaching, lesson development, assessing, examination of students enrolled in the Medical Office Administrator program
  • Lecturing on Microsoft Office, SharePoint, Transcription, Medical Billing, Terminology, Anatomy/Physiology, Intro to Accounting, Law & Ethics in Healthcare, Pharmacology and Pathology of Clinical Diseases including the various computer systems required to carry out the functions of the individual roles
  • Duties include revision, upgrading, and new development of course content
  • Planned field trips for informal learning and exposure to practical working environments
  • Assisted students when in an Adult Education atmosphere, maintaining confidentiality of all problems, striving for solutions to fit the individual and the class
  • Other responsibilities included tutoring after-hours, sitting in, and advising on curriculum, providing workshops for potential students to sustain enrollment
  • Smiths Falls ON
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Promoted classroom safety, collaboration, and best practices.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.

Transcriptionist/Team Leader/Account Manager

Accentus Incorporated
01.2005 - 01.2012
  • Company Overview: (Nuance), Ottawa ON
  • A part of Merger and Acquisition transition group between Accentus and Nuance Inc
  • Medical Transcription Team Leader managing five Accentus Acute Care major accounts simultaneously, with 125 medical transcriptionists working remote, and processing 8-9,000 production minutes per week
  • Responsible for Quality Assurance and Quality Control measures and processes for mass production including direct development of Quality Assurance standards for the individual client
  • Added responsibilities of new account software implementations, training the client and the staff, maintenance and conversion to newer software, hosting meetings with clients, payroll reconciliation, creating, maintaining, and justifying reporting metrics
  • Reassigned between numerous accounts to ensure the effective and seamless transition of platforms (both new and/or existing troubled accounts) as always known as the problem solver
  • Very experienced with dealing with challenging situations, platforms, clients, and Medical Transcriptionist personnel
  • Additional responsibilities have included assisting Account Managers in their day-to-day responsibilities, resolving personnel scheduling issues, and consulting with various clients on a day-to-day basis to ensure their expectations were being met
  • Trained approximately 100x Medical Transcriptionists on new/existing accounts through a virtual remote environment while ensuring Quality Assurance was maintained throughout transitions to newer platforms in accordance with client specificities
  • Initially employed as a Medical Transcriptionist
  • After a three-month period selected for Team Lead position and excelled in this position
  • Promoted Sole account manager for Accentus MD (Dictaphone-Ambulatory Care system) managing approximately 200-300 Dictator / 75x Medical Transcriptionist (MT) set-ups
  • Responsible for an additional 7x acute care accounts across Canada with approximately 150x Medical Transcriptionists (MT)
  • Implemented new set-ups, maintained accounts, managed the training of many contractors
  • Responsible for the management and maintenance of various account reporting metrics including forecasting production requirements and analyses to ensure staffing/scheduling and software requirements were met and providing explanations/feedback at a corporate level
  • Assisted client with developing internal metrics for forecasting and liaising between IT and the client to ensure client satisfaction with no downtime
  • Performed numerous training sessions to ensure Quality and Financial metrics required for these individual accounts were met carried forward
  • Met and exceeded client expectations continuously
  • (Nuance), Ottawa ON

Medical Secretary Pathology Department

Children's Hospital of Eastern Ontario
01.2004 - 01.2005
  • Company Overview: (CHEO), Ottawa ON
  • General medical secretarial duties including transcription of pathology reports and general office procedures such as managing phones, messages, schedules, ordering supplies, ensuring all general documentation and legal documentation was gathered for autopsies, dealing with the police in matters of the highest degree of confidentiality with the laws surrounding children and the practices in the Pathology Department
  • Assisted four pathologists and the lab with gathering and disseminating information as requested/required and ensuring that documentation was prepared and available in a timely fashion for the coroner
  • Assisted in highly sensitive areas, such as the Genetics and HIV labs to produce or update policy and procedures manuals
  • (CHEO), Ottawa ON

Medical Transcriptionist

Health Sciences North
01.1988 - 01.2004
  • Company Overview: Sudbury, ON
  • Sudbury, ON

Education

Multiple Software Courses

01.2025

Graduate of Office Administration - Medical

Cambrian College of Applied Arts and Technology
Sudbury, ON
01.1988

Skills

  • Medical terminology
  • Clinical support
  • Customer service
  • Patient scheduling
  • Strong organizational skills
  • Patient confidentiality adherence
  • Telephone customer support
  • Medical records management
  • Medical office management

Languages

English
Native or Bilingual

Timeline

Medical Secretary

Street Health
01.2024 - 01.2025

Remote Medical Transcriptionist/QA

NTS
01.2023 - 01.2024

Medical Secretary/Transcriptionist

Te Whatu Ora
01.2015 - 01.2023

Instructor – Medical Office Administration

Willis College
01.2012 - 01.2014

Transcriptionist/Team Leader/Account Manager

Accentus Incorporated
01.2005 - 01.2012

Medical Secretary Pathology Department

Children's Hospital of Eastern Ontario
01.2004 - 01.2005

Medical Transcriptionist

Health Sciences North
01.1988 - 01.2004

Graduate of Office Administration - Medical

Cambrian College of Applied Arts and Technology

Multiple Software Courses

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Kimberley Winslow