KIMBERLEY WALKER
Saint John,NB
Summary
Compassionate healthcare professional with background in donor services, phlebotomy, personal support, and medical laboratory assistance. Brings staff support, accurate documentation, safe care practices, and strong communication to busy healthcare settings while helping maintain compliance, professionalism, and a positive donor or resident experience.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Donation Staff Level 2
Grifols
Saint John, NB
04.2025 - Current
- Support the delivery of a positive and professional donor experience.
- Coordinated daily workflows to enhance donor-Centre operations.
- Provide guidance and direction to employees regarding workplace procedures and operational expectations.
- Facilitated staff training and coaching to foster ongoing development.
- Partake in operational issues and ensure appropriate follow-up when concerns arise.
- Ensured compliance with company policies, safety procedures, quality standards, and established operating procedures.
- Adhered to donor-related procedures and provided operational support during peak times.
- Communicate effectively with employees, management, and other departments regarding operational needs.
- Work as a team to help support our donation staff while promoting a professional, respectful, and team-oriented work environment.
Personal Support Worker
Venvi Guildwood Retirement Residence
04.2022 - 01.2025
- Provided compassionate and person-centered care to residents, including individuals living with dementia and Alzheimer's disease.
- Assisted residents with activities of daily living, including feeding, dressing, toileting, bathing, and grooming.
- Administered medications in accordance with established procedures and care plans.
- Monitored residents and promptly reported changes in condition to RN or LPN to ensure timely care adjustments.
- Completed resident charts and maintained accurate care documentation.
- Facilitated individual and small-group recreational activities to enhance residents' social engagement and overall well-being.
- Maintain a safe, comfortable, and home-like environment for residents.
- Provided companionship and emotional support, fostering a respectful and trusting environment for residents.
- Participated in ongoing education and professional development initiatives.
Medical Laboratory Assistant
Pharma Medica
01.2022 - 03.2024
- Executed venipuncture and collected blood specimens to facilitate accurate diagnosis and treatment.
- Collected, prepared, and processed clinical specimens for reliable laboratory analysis.
- Obtained and documented patient vital signs to ensure comprehensive health monitoring.
- Conducted ECG tests and collected urine and drug-screen samples in a clinical setting.
- Assisted with the preparation and maintenance of diagnostic equipment.
- Worked efficiently in a high-volume medical-testing environment.
- Followed established infection-control, privacy, safety, and laboratory procedures.
- Delivered professional and courteous service to patients and study participants.
Dietary Aide
Alpha Resource
07.2022 - 01.2023
- Prepared, portioned, and served meals tailored to individual dietary requirements for optimal resident health.
- Prepared meal trays and ensured dietary instructions were followed accurately.
- Collaborated with dietary and healthcare staff to address and fulfill residents' nutritional needs effectively.
- Supported residents and clients during meal service in a courteous and respectful manner.
- Follow food safety, sanitation, and infection-control procedures.
- Assisted with maintaining clean and organized kitchen and dining areas.
- Maintained appropriate food and supply levels in dietary department to ensure uninterrupted meal service.
- Communicating with dietary concerns or changes to appropriate staff members.
Caregiver — Casual
Nurse Next Door
Toronto/Markham, ON
03.2021 - 01.2022
- Delivered individualized care and support to enhance clients' well-being in their homes and communities.
- Assisted clients with feeding, grooming, toileting, bathing, and dressing, ensuring comfort and dignity during daily living activities.
- Provide transportation and accompany clients to medical appointments, social activities, and community resources.
- Support clients with community integration and independent living.
- Assist clients in developing social and communication skills.
- Maintain accurate and confidential client records.
- Provided companionship and emotional support, fostering dignity, safety, and independence in clients' lives.
- Communicate with client concerns and changes in condition to appropriate members of the care team.
- Worked part-time in caregiving role
Education
Diploma - Office Administration: Health Services
Centennial College
Toronto04-2024
Diploma - Developmental Services Worker
Dan Robert's College of Health Care
Toronto, ON12-2021
Some College (No Degree) - Phlebotomy
CIMT COLLEGE
Toronto, ON07-2021
Associate of Science - Medical Lab Tech
University of Technology
Jamaica08-2016
Skills
- Donor Collection Techniques
- Specimen handling
- Health Screening Support
- Donor Care Strategies
- Compliance Monitoring
- Record keeping
- Privacy and Confidentiality
- Customer Service
- Team leadership
- Interpersonal communication
- Conflict Resolution
- Cultural awareness
- Empathy skills
- Empathy skills
Personal Information
Driving License: Valid Class 5 Driver's License
Certification
- Phlebotomy Certification
- First Aid and CPR Certification
- Food handlers permit
- Crisis Prevention and Intervention (CPI) Certification
- Mental Health Certification
- Developmental Services Worker Diploma
- Office Administration – Health Services Diploma
PROFESSIONAL EXPERIENCE
St. Bernadette Catholic School, Volunteer Developmental Service Worker, 2021-10, 2021-12, Supported individuals with developmental disabilities during school and community activities., Assisted with organizing and facilitating recreational and developmental activities., Provided individualized support and companionship during community outings., Support social interaction, communication, and participation.
Supervisory role in the clinic , supervised staffs in the Hiv clinic.
Timeline
Donation Staff Level 2
Grifols
04.2025 - Current
Dietary Aide
Alpha Resource
07.2022 - 01.2023
Personal Support Worker
Venvi Guildwood Retirement Residence
04.2022 - 01.2025
Medical Laboratory Assistant
Pharma Medica
01.2022 - 03.2024
Caregiver — Casual
Nurse Next Door
03.2021 - 01.2022
Diploma - Office Administration: Health Services
Centennial College
Diploma - Developmental Services Worker
Dan Robert's College of Health Care
Some College (No Degree) - Phlebotomy
CIMT COLLEGE
Associate of Science - Medical Lab Tech
University of Technology