Kimberley Tobias, CPC-A
San Diego
Summary
Dedicated and results-driven professional with a successful background in hotel revenue management, currently transitioning to a career in healthcare—specifically Medical Billing and Coding. Concurrently, I am embarking on a journey of further education, pursuing a degree in social work to channel my skills, empathy, and commitment toward meaningful community impact. Proven ability to analyze complex situations, collaborate with diverse teams, and bring a unique blend of business expertise and compassion to both healthcare and social work domains.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Assistant Director of Revenue
Grand Hyatt San Diego
04.2022 - 10.2022
- Responsibilities included the implementation and execution of revenue management strategies across three properties, totaling 2,500 rooms, resulting in a remarkable 5% increase in overall rooms revenue. Leveraged data analytics and market research to pinpoint pricing opportunities, enhancing room occupancy and average daily rates. Conducted comprehensive competitor analyses to stay ahead of market trends and adeptly adjusted pricing strategies. Collaborated seamlessly with sales, marketing, and operations teams, ensuring revenue strategies harmonized with overarching business goals. Diligently managed and monitored revenue budgets, delivering regular insightful reports and analyses to senior management. Led training sessions for hotel staff on revenue management best practices, fostering consistent understanding and implementation across all properties. Oversaw the smooth transition during the training of hotel staff on new systems.
Reservations Manager
Hyatt Regency Mission Bay
02.2020 - 04.2022
- Responsibilities included providing support to the Director of Revenue Management in optimizing overall hotel revenue for a 438-room hotel. Enhanced guest satisfaction by skillfully overseeing reservations and consistently delivering exceptional service. Conducted weekly group pick-up reports, ensuring the maximization of revenue from contracted group blocks. Keenly focused on group patterns, inclusions, pace, and opportunities to enhance revenue through upgraded room types. Effectively managed inventory and communicated strategic plans to the operations teams. Reviewed STR reports, offering Sales and Events Team rates for internal reservation requests. Maintained reservations systems, procedures, and policies with precision. Collaborated seamlessly with the Front Office to optimize hotel revenue.
Revenue Analyst/Reservations Manager
Grand Hyatt San Antonio
08.2018 - 02.2020
- Responsibilities included providing support to the Director of Revenue Management in the strategic maximization of overall hotel revenue for a 1,003-room hotel. Conducted weekly group pick-up meetings, ensuring the optimization of revenue through contracted group blocks. Emphasized attention on group patterns, inclusions, pace, and opportunities to drive additional revenue through upgraded room types. Maintained relationships with 3rd party booking channels to guarantee accurate content and pricing. Oversaw the group reservations department and processes, my team achieved a remarkable 94% score on the Group Reservations Process Met My Needs Metric. This achievement secured the 6th position among Bucket of America Full Service and Convention Hyatt Hotels for 2018. Successfully managed upsells, contributing to a $200K increase in group upsells compared to the previous year. Collaborated seamlessly with the Front Office to maximize hotel revenue and enhance sell-out efficiency. Monitored and reviewed room and rates availability, hotel status, close-out dates, and overcommitted room types on a regular basis. Processed bi-weekly commissions and conducted thorough Group Room Bill Reviews and Around the Block Audits. Demonstrated leadership by hiring, training, and developing group reservation coordinators to ensure a high-performing and efficient department.
Assistant Reservations Manager
Grand Hyatt San Diego
04.2016 - 08.2018
- Responsibilities included collaborating seamlessly with the Revenue Management team to strategically maximize group revenue through contracted blocks. Managed upsells in Passkey, contributing to the Reservations department's remarkable achievement of $1.6M in group upsells. Played a pivotal role in facilitating various projects, which aimed to improve forecasting accuracy and maximize room revenue. Demonstrated precision by building all group contracts and ensuring accuracy across all systems. Provided essential support to the Sales Team by resolving suite conflicts between groups and efficiently pre-relocating guests on overcommitted group room nights. Assumed a leadership role in overseeing the Reservations and Telecommunications Department. Showcased versatility by working as a Task Force Manager and successfully training the Reservations Department at Grand Hyatt Baha Mar, a 1,800 room property.
Group Rooms Coordinator/Front Office Supervisor
Hyatt Regency Westlake
07.2013 - 04.2016
- Responsibilities included efficiently managing hotel room inventory consisting of 263 rooms, including oversight of group room blocks. Served as a crucial liaison between group contacts and various hotel departments, ensuring seamless coordination. Supervised front desk agents, taking charge of the arrival and departure process for guests. Proactively anticipated guest needs and skillfully resolved any issues during their stay, contributing to an enhanced guest experience.
Education
Certificate of Completion Medical Billing & Coding - Medical Billing And Coding
San Diego State University
San Diego, CA08.2023
Associate of Arts - Social Work
San Diego City College
San Diego, CA12.2024
Skills
- Inpatient and Outpatient coding
- ICD-10, CPT, HCPCS
- CMS 1500 and UB-04 Claim Forms
- Medical Record Abstraction
- Anatomy, Physiology, Pharmacology
- Knowledge of HIPAA and Patient Confidentiality
- Medical Terminology
- Healthcare Reimbursement
- Microsoft Office (Work, Excel, Outlook)
- Managed Care Regulations / Coding Guidelines
- Excellent Verbal and Written Communication
- Exceptional Client Care and Relationship Management
Accomplishments
- Awarded Manager of the 3rd Quarter 2019
- Awarded Department of the 4th Quarter 2019
- Awarded Rising Star Associate December 2016
- Awarded Rising Star of the Year 2014
Certification
CPC-A (AAPC)
Timeline
Area Assistant Director of Revenue
Grand Hyatt San Diego
04.2022 - 10.2022
Reservations Manager
Hyatt Regency Mission Bay
02.2020 - 04.2022
Revenue Analyst/Reservations Manager
Grand Hyatt San Antonio
08.2018 - 02.2020
Assistant Reservations Manager
Grand Hyatt San Diego
04.2016 - 08.2018
Group Rooms Coordinator/Front Office Supervisor
Hyatt Regency Westlake
07.2013 - 04.2016
Certificate of Completion Medical Billing & Coding - Medical Billing And Coding
San Diego State University
Associate of Arts - Social Work
San Diego City College
CPC-A (AAPC)
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