Kimberley Stevens
Milton,ON
Summary
Sales professional with a proven track record of driving territory sales growth and enhancing customer satisfaction. Recognized for expertise in strategic planning, relationship management, and consistently achieving sales goals. Committed to collaborative team efforts and delivering exceptional results while adapting to changing market dynamics. Strong negotiation skills and a proactive, results-driven attitude. Experienced in territory management, leveraging a deep understanding of market trends to maximize sales. Utilizes effective communication and negotiation skills to build and maintain strong client relationships. Proficient in strategic planning and execution, ensuring consistent achievement of sales objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
Walker Industries
03.2023 - Current
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Increased market share by identifying emerging trends and adjusting sales strategies accordingly.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Streamlined territory management process, resulting in more efficient time allocation for account visits.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Conducted detailed product demonstrations, showcasing features and benefits to secure client commitments.
- Collaborated with marketing to develop promotional materials that accurately conveyed product benefits, attracting broader audience.
- Monitored competitor activities within territory, adapting strategies to maintain competitive edge.
Trade Marketing Sales Representative
Imperial Tobacco Canada
06.2006 - 09.2015
- Cultivated and maintained retailer partnerships, executing trade programs,providing product training and Knowledge, managing inventory, and building sales.
- Measured marketing program effectiveness via regular monitoring of KPI's.
- Balanced profit volume and share objectives to deliver long tern growth.
- Launched new product lines, boosting brand awareness and revenues within competitive markets.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Carried out day-day-day duties accurately and efficiently.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Led projects and analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated and maintained retailer partnerships, executing trade programs,providing product training and Knowledge, managing inventory, and building sales.
- Measured marketing program effectiveness via regular monitoring of KPI's.
- Balanced profit volume and share objectives to deliver long tern growth.
- Launched new product lines, boosting brand awareness and revenues within competitive markets.
Distribution Manger
Coca-Cola Canada Bottling Ltd
09.2002 - 03.2005
- Achieve optimal Key Performance Indicators. Reduce / prevent out of stocks. Increase driver productivity through higher cases per fill.
- Increase schedule vs fill through creation of realistic routes and schedule adaptation
- Accurately process and schedule customer service tickets and asses root cause while scheduling service. Manage all space to sales and changes.
- Incorporate data integrity resolution and equipment movement order activity into regular driver schedules.
- Select outlets for service based on standard scheduling guidelines and include local considerations ( collective bargaining agreement, department of transportation requirements ect.) in driver workday.
- Within individual outlets being scheduled, identify adjustments in call frequency or change in equipment requirements.
- Accurately updated all programs and routes in SAP.
- Effectively managed 10 to 12 full service vending unionized employees.
- Improved operations through consistent hard work and dedication.
SAP Consultant
Entourage Technology Solutions
05.2002 - 05.2003
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Applied widely accepted SAP best practices to Bell Canada implementation, providing rapid onboarding.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Designed, developed, modified and debugged programs.
- Analyzed work to generate logic for new systems, procedures and tests.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Performed software testing to uncover bugs and troubleshoot SAP issues prior to application launch.
- Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
Dispatch Coordinator
Entourage Technology Solutions
03.1998 - 04.2002
- Organized paperwork and explained individual job parameters for each assignment.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation and assigned personnel.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Participated in team-building activities to enhance working relationships.
Education
BBA - Business Marketing (Minor)
University of Toronto
Toronto, ONBachelor of Arts - General Business Studies
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONGraduate Certificate - Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Marketing Strategy Implementation
- Marketing Campaign Execution
- Enthusiastic and Goal-Driven
- Superior organizational skills
- Strategic Client Growth
- Customer Relationship Management
- Effective Communication Skills
- Client-Focused Sales Strategies
- Driven Team Contributor
- Lead generation
- Business solutions
- Territory management
- Product knowledge
Certification
SAP Implementation Certificate
NASP Sales Strategy: Certified Professional
Person (CPSP) – Certificate
Professional Sales Leader (CPSL)- Certificate
B2B and Territory Sales Strategies and Techniques
Coursera Certificate
7 Steps Sales Strategy Course - Certificate
Generative AI for Sales and Service Professionals
Currently attending
Timeline
Territory Sales Representative
Walker Industries
03.2023 - Current
Trade Marketing Sales Representative
Imperial Tobacco Canada
06.2006 - 09.2015
Distribution Manger
Coca-Cola Canada Bottling Ltd
09.2002 - 03.2005
SAP Consultant
Entourage Technology Solutions
05.2002 - 05.2003
Dispatch Coordinator
Entourage Technology Solutions
03.1998 - 04.2002
Graduate Certificate - Art Fundamentals
Sheridan College Institute of Technology And Advanced Learning
BBA - Business Marketing (Minor)
University of Toronto
Bachelor of Arts - General Business Studies
Sheridan College Institute of Technology And Advanced Learning
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