Kimberley Smith
Dartmouth,NS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
40
40
years of professional experience
Work History
Catering Coordinator
Mr. Smooth
01.2022 - Current
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
Educational Program Assistant
Nelson Whynder Elementary School
09.2015 - 08.2021
- Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
- Supported student enrollment processes by accurately collecting and organizing required documentation.
- Increased office organization through effective inventory management of supplies, resulting in cost savings for the school budget.
Teaching Assistant
North Preston Daycare
05.2013 - 08.2020
- Managed daily routines efficiently to maintain a consistent schedule for students, promoting optimal time management skills in young learners.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Complied with strict safety and organizational regulations, policies, and procedures.
Customer Service Representative
Convergys Call Centre
11.2000 - 02.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Daycare Teacher's Assistant
East Preston Daycare Centre
04.1987 - 06.1996
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Janitorial Specialist
ABC Cleaning Company
11.1984 - 02.1987
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Minimized the spread of germs in high-touch areas by regularly sanitizing doorknobs, handrails, light switches, and elevator buttons.
- Kept windows spotless inside and out, contributing to a polished appearance for the building exterior.
Education
NSCC
Dartmouth, NSGED -
NSCC
Dartmouth, NS01-2012
Certificate - Continuing Care Assistance
NSCC
Dartmouth, NS01-2012
Intermediate Certificate - Continuing Care Assistant
NSCC
Dartmouth, NS01-2010
Certificate - African Canadian Transition
NSCC
Dartmouth, NS01-2010
No Degree - Education Administration
Dartmouth East Black Learning Centre
Dartmouth, NS01-1990
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Quality assurance
- Invoice filing
- Catering marketing
- Problem-solving
- Safety and first aid
- Organization and time management
Timeline
Catering Coordinator
Mr. Smooth
01.2022 - Current
Educational Program Assistant
Nelson Whynder Elementary School
09.2015 - 08.2021
Teaching Assistant
North Preston Daycare
05.2013 - 08.2020
Customer Service Representative
Convergys Call Centre
11.2000 - 02.2013
Daycare Teacher's Assistant
East Preston Daycare Centre
04.1987 - 06.1996
Janitorial Specialist
ABC Cleaning Company
11.1984 - 02.1987
NSCC
GED -
NSCC
Certificate - Continuing Care Assistance
NSCC
Intermediate Certificate - Continuing Care Assistant
NSCC
Certificate - African Canadian Transition
NSCC
No Degree - Education Administration
Dartmouth East Black Learning Centre
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