Kimberley Parmiter
505 Bryson Rd. Nasonworth,NB
Summary
Dynamic Medical Administrative Specialist with a proven track record at Dr. Luis Riveros, excelling in managing patient records and enhancing office efficiency. Recognized for exceptional organizational skills and a positive attitude, I implemented strategies that improved patient satisfaction and streamlined communication, ensuring compliance with healthcare regulations while fostering a compassionate environment.
Overview
6
6
years of professional experience
Work History
Medical Administrative Specialist
Dr. Luis Riveros
10.2020 - Current
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Maintained accurate medical records using electronic health record (EMR) systems.
- Ensured compliance with healthcare regulations and maintained confidentiality of patient information.
- Trained new administrative staff on office procedures and best practices.
- Collaborated with healthcare providers to streamline communication and improve patient care quality.
- Developed and implemented office policies that enhanced operational efficiency.
- Led initiatives to improve patient satisfaction through effective service delivery strategies.
- Contributed to practice growth by providing exceptional customer service to both existing patients and prospective clients during initial consultations.
- Facilitated effective communication between patients and medical professionals, resulting in improved patient care outcomes.
- Managed a high volume of incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
- Maintained strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Enhanced the accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Scheduled diagnostic tests for patients as ordered by physicians while coordinating transportation when necessary, ensuring timely completion without disruption to treatment plans.
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards.
- Developed strong relationships with external providers through courteous communication and accurate record sharing, improving coordination of care efforts.
- Streamlined patient scheduling by implementing an efficient appointment system, reducing wait times and increasing patient satisfaction.
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Medical Office Assistant
Dr. Will and Kate Stmiest
04.2020 - 10.2020
- Coordinated patient scheduling and managed appointment flow to optimize office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to ensure clarity of care instructions.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
Education
Medical Administrative Specialist Graduate - Medical Administrative Speacialist
Eastern College
Fredericton, NB09-2019
Skills
- Critical thinking capacity
- Organizational skills
- Managing patient records
- Workload management
- Electronic health records
- Professionalism and discretion
- Medical records management
- Interpersonal skills development
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Patient care
- Computer skills
- Phone and email etiquette
Languages
French
Professional Working
Timeline
Medical Administrative Specialist
Dr. Luis Riveros
10.2020 - Current
Medical Office Assistant
Dr. Will and Kate Stmiest
04.2020 - 10.2020
Medical Administrative Specialist Graduate - Medical Administrative Speacialist
Eastern College