Kimberley Oke
TORONTO,ON
Summary
Dynamic Catering Coordinator with proven success at The Hospital for Sick Children, excelling in client satisfaction and team collaboration. Demonstrated leadership in managing logistics for large events and effective problem-solving in high-pressure environments. Skilled in organizational management and front-line customer service, ensuring seamless operations and memorable experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Catering Coordinator / Dietary Aide
The Hospital for Sick Children
01.2019 - 01.2025
- Executed all-day catered events, organizing and servicing conferences for 100+ attendees, achieving high client satisfaction.
- Effectively managed multiple catering order logistics through detailed planning, organization and collaboration.
- Promoted teamwork and quality service through effective communication and coordination with other departments accommodating client’s requests and timelines.
- Coordinated with event coordinators to address all client needs effectively.
- Assigned responsibilities to agency staff during peak events to ensure timely service.
- Monitored and replenished supplies in conference building, ensuring seamless event support.
Human Resource Administrator
Warden Woods Community Centre
01.2022 - 01.2023
- Provided end-to-end recruitment in a unionized environment, liaison with management to understand hiring needs, updating job descriptions, posting for multiple 15+ positions on various platforms, screening resumes and candidates, scheduling interviews, maintaining and updating recruitment process, extending offers, and preparing offer letters.
- Managed onboarding process by ensuring compliant documentation, completing background checks, registering employees for eLearning, and monitoring training progress.
- Ensuring complete and compliant employee paperwork, and background checks, notifying IT and payroll of new employees.
- First point of contact, addressing all employee queries and requests via email, telephone and in-person, in a timely manner while ensuring confidentiality.
- Streamlined employee filing system by organizing electronic and physical files for easy access and retrieval.
- Coordinated secure transfer of over 80 employee files to Sharepoint, improving data management and accessibility.
- Participated in meetings and documented minutes for the JHSC.
- Knowledge of OHSA & OHSA Law, ESA, Human Rights Code.
Catering Coordinator (Contract)
Deloitte
01.2013 - 01.2014
- Coordinated and set up multiple catering requests, ensuring timely delivery of corporate breakfasts and lunches to meet client expectations.
- Forecasted supply requirements for ten cafes/kitchens, maintaining optimal supply levels to support employee needs.
- Reconciled catering requisitions and reported expenses to management, ensuring accurate financial tracking.
Ticket Sales Representative (Part-Time)
MLSE / Air Canada Centre
01.2006 - 01.2013
- Facilitated front-line ticket sales for sporting events and concerts at multiple MLSE venues, enhancing customer experience.
- Utilized ‘Archtics’ ticketing database to accurately extract season tickets and coordinated authorized clients’ pick-up of packages.
- Reconciled daily cash and credit card transactions; executed bank deposits to MLSE cash office, ensuring financial accuracy.
Assistant Box-Office Manager (Contract)
Sony Centre/Ticketmaster Canada
01.2007 - 01.2008
- Coordinated staff schedules, compiled daily ticket reports, maintained show files, processed payroll and cash ticket sale reconciliations, prepared daily bank deposits, and ensured sufficient supplies for box-office operations.
- Supervised staff during busy events, fostering positive customer satisfaction and handling employee queries while supporting management.
- Accurately prepared and reported daily ticket sales from shows to various stakeholders using excel spreadsheets.
- Prioritized and organized workload to manage multiple projects while meeting show deadlines and assisting management and staff during events.
- Ensured mail and various faxes delivered to appropriate individuals, responded to all customer queries via email.
Education
Occupational Health & Safety Certificate -
Toronto Metropolitan University
03-2026
Business Administration - Human Resources Management Advanced Diploma -
George Brown College
01-2021
Skills
- Event Planning
- Administration
- Task management
- Prioritization and planning
- Front – line Customer Service/Hospitality
- Collaboration
- Team Coordination
- Problem-solving skills
- Critical thinking
- Conflict resolution
- Interpersonal skills
Certification
Standard First Aid & CPR/AED level C
References
Upon Request
Timeline
Human Resource Administrator
Warden Woods Community Centre
01.2022 - 01.2023
Catering Coordinator / Dietary Aide
The Hospital for Sick Children
01.2019 - 01.2025
Catering Coordinator (Contract)
Deloitte
01.2013 - 01.2014
Assistant Box-Office Manager (Contract)
Sony Centre/Ticketmaster Canada
01.2007 - 01.2008
Ticket Sales Representative (Part-Time)
MLSE / Air Canada Centre
01.2006 - 01.2013
Occupational Health & Safety Certificate -
Toronto Metropolitan University
Business Administration - Human Resources Management Advanced Diploma -
George Brown College