Kimberley Martin
Ajax,ON
Summary
Dynamic bartender and shift manager with extensive experience. Recognized for enhancing team performance and customer satisfaction. Proficient in inventory management and POS systems, while fostering strong relationships with patrons. Committed to cleanliness standards and delivering exceptional service in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Bartender/Shift Manager
St. Louis Bar and Grill
Oshawa, ON
12.2021 - 12.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders, enhancing team performance and service quality.
- Developed cocktail menu offerings, incorporating seasonal ingredients to elevate customer experience.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Bartender
Bollocks Pub & Kitchen
Pickering, ON
02.2013 - 03.2015
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed knowledge of cocktail recipes to deliver high-quality drinks consistently.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
Bartender Shift Manager
Keg Steakhouse & Bar
Ajax, ON
04.2007 - 06.2013
- Resolved customer complaints promptly, maintaining high standards of guest experience.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained new staff on bar operations, enhancing team efficiency and service quality.
- Assisted in managing inventory levels, minimizing waste through effective stock rotation practices.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Implemented streamlined processes for order taking and delivery, improving overall service speed.
- Served high customer volumes during special events, nights, and weekends.
Bartender Shift Manager
Boston Pizza
Ajax, ON
06.2005 - 04.2007
- Supervised bar operations, ensuring compliance with safety and health regulations.
- Trained and mentored new bartenders, enhancing team performance and service quality.
- Developed drink recipes, optimizing menu offerings based on customer preferences.
- Managed inventory control, reducing waste through effective stock management practices.
Bartender
Kelseys Original Roadhouse
Pickering, ON
01.2003 - 05.2005
- Prepared and served a variety of beverages in fast-paced environment.
- Engaged with customers to provide exceptional service and enhance dining experience.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Assisted in training new staff on menu items, drink preparation, and customer service protocols.
Education
High School Diploma - English
Pine Ridge Secondary School
Pickering, ON06.1997
Skills
- Cleanliness standards
- Upselling strategies
- POS system operation
- Ordering supplies
- Smart Serve Certificate
- Certification CPR & First Aid
Languages
English
Professional Working
Timeline
Bartender/Shift Manager
St. Louis Bar and Grill
12.2021 - 12.2023
Bartender
Bollocks Pub & Kitchen
02.2013 - 03.2015
Bartender Shift Manager
Keg Steakhouse & Bar
04.2007 - 06.2013
Bartender Shift Manager
Boston Pizza
06.2005 - 04.2007
Bartender
Kelseys Original Roadhouse
01.2003 - 05.2005
High School Diploma - English
Pine Ridge Secondary School