KIMBERLEY LOCKWOOD
Coarsegold
Summary
Highly organized and detail-oriented professional dedicated to delivering exceptional results on the first attempt. Maintains a friendly and courteous demeanor, even in challenging situations, fostering positive interactions with colleagues and clients. Thrives under pressure, demonstrating resilience and a strong work ethic that contributes to team success. Committed to being a valuable asset to any organization through a proactive approach and unwavering focus on excellence.
Overview
18
18
years of professional experience
Work History
Account Manager
DSV Road
Coarsegold, CA
01.2024 - 03.2026
- Oversaw documentation processes to streamline billing operations. Guided teams in rebuttal strategies and load planning initiatives. Partnered with accounting professionals to ensure accuracy of all records, minimizing discrepancies.
- Managed client accounts, ensuring timely delivery of services and maintaining strong relationships.
- Led cross-functional teams to enhance service quality and operational efficiency in logistics processes.
Senior Dispatcher
DSV - Platinum Solutions
Coarsegold, CA
10.2018 - 01.2024
- Oversaw the dispatch and tracking operations for truck deliveries and load pickups for Niagara Bottling and PepsiCo. Developed solutions for urgent issues, such as delivery refusals. Maintained professional communication with Niagara and PepsiCo through timely email responses. Executed data input responsibilities. Utilized Microsoft Outlook and managed multi-line phone communications effectively.
- Developed skills in handling diverse discussions concurrently, fostering effective interaction and engagement.
- Developed a systematic approach to organization, elevating personal standards and workflow optimization.
- Managed daily dispatch processes to enhance operational efficiency and ensure on-time deliveries.
- Managed scheduling and resource distribution to align with operational requirements.
Vacation Rental Reservationist
Bass Lake Realty
Bass Lake, CA
07.2018 - 10.2018
- Managed daily office operations, including data management, multi-line phone communication, and guest assistance. Guided guests in selecting ideal vacation rentals tailored to their needs. Liaised with property owners to resolve tenant issues and oversee lease management. Administered lease agreements and payment collections with precision. Adjusted lease terms and processed cancellations as required. Communicated local events and activities to enhance guest experiences. Created comprehensive pricing documentation for linen and housekeeping services for each rental property.
- Achieved high guest satisfaction ratings through effective management of vacation rental services. Navigated departmental changes to maintain service quality and support team morale during transitions.
- Applied insights gained from academic background in business to tackle complex pricing problems and contribute to strategic solutions.
- Managed reservation bookings, ensuring accuracy and timely confirmations for clients.
- Developed and maintained strong relationships with property owners to enhance listing effectiveness.
Stay at Home Parent
Home
08.2015 - 07.2018
- Dedicated time to support children's adjustment to school and oversee medical condition management.
Bakery Clerk
Raleys
Oakhurst, CA
10.2014 - 08.2015
- Set up and baked the bakery items, I also helped in the decorating department.
Assistant Manager
Yosemite Gateway Restaurant
Oakhurst, CA
08.2009 - 04.2014
- Achieved seamless restaurant operations through effective supervision of servers, bartenders, hostesses, and kitchen staff. Streamlined accounts payable and invoice coding processes, improving financial accuracy. Optimized inventory management and ordering processes to maintain stock levels. Enhanced staff scheduling efficiency for kitchen and front-of-house teams. Successfully organized special events and banquets, elevating guest satisfaction.
- Gained insights into restaurant industry dynamics to enhance operational understanding.
- Led team in daily operations, ensuring high-quality service and customer satisfaction.
- Mentored staff, fostering professional development and enhancing team performance.
Member Services/Sales
Goa Wellness
Redding, CA
09.2008 - 08.2009
- Facilitated member engagement by addressing inquiries and onboarding new members. Oversaw registration process for wellness program to enhance member participation. Managed member account records and ensured timely updates. Followed up on outstanding membership fees and coordinated with collections as required.
- Utilized strong organizational abilities to improve service delivery and support company objectives.
- Worked effectively in fast-paced environments.
Server
Yosemite Gateway Restaurant
Oakhurst, CA
03.2008 - 09.2008
- Served 6-10 tables at a time. about the local area to the guests. Tended the bar when needed.
- Learned the Micros Restaurant System
Education
Bachelor of Science - Business Sales and Marketing
DeVry University
Fresno, CA10-2009
Skills
- Real Time Rentals Property Management System
- Microsoft Office proficiency
- Micros restaurant system proficiency
- VFT, a tracking and data entry program for dispatching and tracking trucks
- Oracle Portals
- Project 44, Trucker Tools, DSV Mobile, 4 Kites
- DAT
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager
DSV Road
01.2024 - 03.2026
Senior Dispatcher
DSV - Platinum Solutions
10.2018 - 01.2024
Vacation Rental Reservationist
Bass Lake Realty
07.2018 - 10.2018
Stay at Home Parent
Home
08.2015 - 07.2018
Bakery Clerk
Raleys
10.2014 - 08.2015
Assistant Manager
Yosemite Gateway Restaurant
08.2009 - 04.2014
Member Services/Sales
Goa Wellness
09.2008 - 08.2009
Server
Yosemite Gateway Restaurant
03.2008 - 09.2008
Bachelor of Science - Business Sales and Marketing
DeVry University